Warehouse Shipping Supervisor

Express Employment Professionals - Cincinnati East; Houston (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Warehouse Shipping Supervisor to oversee high-volume outbound shipping operations for small packages, lead a team of pickers, packers, and clerks, ensuring accurate labeling, timely carrier pickups, and cost-effective processing.

The role emphasizes hands-on supervision, coordination with FedEx Ship Manager and internal WMS, and adherence to safety and standard operating procedures in a fast-paced distribution environment.

Qualifications

• Education: High School Diploma or equivalent; Associate’s or Bachelor’s in Supply Chain or Business is a plus.
• Experience: Minimum 3–5 years of warehouse shipping experience, with 1–2 years in leadership or supervisory capacity.
• System Expertise: FedEx Ship Manager hardware/software knowledge is required; high-volume pick-and-pack experience preferred.
• Skills: Proficient in Microsoft Excel and enterprise WMS software; strong attention to detail regarding small-parcel constraints and compliance.
• Physical Demands: Ability to lift up to 50 lbs and stand/walk for extended periods.

Responsibilities

• Oversee high-volume outbound shipping, prioritizing order waves to meet carrier pickup cutoffs.
• Manage automated shipping software (FedEx Ship Manager) and ensure sync with the internal WMS.
• Verify daily manifested packages against orders for correct labeling, barcodes, and addresses.
• Troubleshoot shipping software errors, weight/dimension discrepancies, and international documentation failures.
• Coordinate with FedEx drivers, dispatchers, and account managers on daily pickup schedules and peak-season capacity.
• Supervise, train, and schedule shipping clerks, packers, and material handlers.
• Enforce proper packing techniques to minimize DIM weight fees and prevent damage.
• Conduct daily shift stand-up meetings to communicate performance goals and safety protocols.
• Maintain stock of shipping supplies and audit random packages for QA and documentation accuracy.
• Investigate missing parcels, delays, or delivery discrepancies; initiate FedEx claims when needed.
• Audit and ensure compliance with domestic/international shipping requirements.

Skills

Leadership

Excel

Attention to detail

Shipping operations

Education

High School Diploma or equivalent

Associate’s or Bachelor’s in Supply Chain or Business (preferred)

Tools

FedEx Ship Manager

WMS software

Job description

Job Summary

The Warehouse Shipping Supervisor oversees the daily execution of the high-volume, small package outbound shipping department. This position focuses primarily on small parcel processing, utilizing FedEx Ship Manager, FedEx Web Services API, and carrier-integrated Warehouse Management Systems (WMS) to ensure timely, accurate, and cost-effective delivery. The supervisor manages a team of pickers, packers, and shipping clerks, monitoring productivity and compliance with small parcel standards.

Key Responsibilities

Daily Operations & Parcel Workflow

• Oversee high-volume outbound shipping, prioritizing order waves to meet carrier pickup cutoffs.

• Manage automated shipping software (FedEx Ship Manager) and ensure smooth sync with the internal WMS.

• Verify daily manifested packages against physical orders to ensure correct labeling, barcoding, and addresses.

• Troubleshoot shipping software errors, weight/dimension discrepancies, and international documentation failures (e.g., commercial invoices for FedEx International).

• Coordinate directly with FedEx drivers, dispatchers, and account managers regarding daily pickup schedules, trailer spots, and peak season capacity constraints.

Team Leadership & Safety

• Supervise, train, and schedule a dedicated team of shipping clerks, packers, and material handlers.

• Enforce proper packing techniques (dunnage, box sizing, tape seals) to minimize FedEx dimensional weight (DIM weight) fees and prevent in-transit damage.

• Conduct daily shift stand-up meetings to communicate performance goals, throughput targets, and safety protocols.

Inventory & Quality Control

• Maintain adequate stock of shipping supplies, including FedEx-provided packaging, custom boxes, thermal labels, and packing materials.

• Audit random packages daily for quality assurance, ensuring precise weight matching and documentation accuracy.

• Investigate missing parcels, shipment delays, or delivery discrepancies, initiating claims with FedEx when necessary.

Qualifications & Experience

• Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Supply Chain or Business is a plus.

• Experience: Minimum 3–5 years of warehouse shipping experience, with at least 1–2 years in a leadership or supervisory capacity.

• System Expertise: Deep operational knowledge of FedEx Ship Manager Hardware/Software (Server or Software editions) is strictly required. Familiarity with high-volume pick-and-pack operations is required.

• Skills: Proficient in Microsoft Excel (for tracking metrics and shipping data analytics) and enterprise WMS software. Strong attention to detail regarding small-parcel constraints, carrier fees, and domestic/international compliance.

• Physical Demands: Ability to lift up to 50 lbs, stand/walk for extended periods on a warehouse floor, and operate manual or electric pallet jacks if required.

Schedule: Mon-Fri 8-5

Pay Rate: $25