Warehouse Returns

Electronic Express; Nashville (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Employee Discount

Job summary

Electronic Express in Nashville, TN is seeking a Warehouse Returns Associate to handle, inspect, and process returned merchandise in a fast-paced warehouse environment. This on-site, full-time position works closely with inventory management and customer service and uses our warehouse management system to ensure accurate records.

The ideal candidate will have strong organizational and communication skills, with experience in retail or warehouse operations related to returns and inventory

Qualifications

• Strong organizational and time management abilities in a fast-paced environment.
• Solid understanding of inventory control principles and practices.
• Proficient with computers and warehouse management software to maintain records and generate reports.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Ability to lead, coach, and motivate staff in the returns department.
• Demonstrates problem-solving skills and adaptability to changing priorities.

Responsibilities

• Manage and process incoming returned merchandise, ensuring careful handling.
• Inspect returned items for damages or discrepancies against original orders.
• Categorize returns (restock, repair, replace, refund) per guidelines.
• Communicate with vendors to resolve return issues.
• Operate the warehouse management system to track returns actions.
• Collaborate with inventory team to keep accurate records of stock levels.
• Ensure compliance with established return procedures and safeguard assets.
• Monitor reports to ensure accurate inventory and timely product flow.
• Participate in team meetings to discuss improvements in the returns process.
• Assist in training new staff in the returns department.

Skills

Organizational skills

Time management

Inventory control

Communication

Leadership

Problem solving

Adaptability

Tools

Warehouse management software

Job description

Job Posting: Warehouse Returns AssociateJob DescriptionElectronic Express is excited to announce the availability of a new career opportunity within our logistics and supply chain operations. We are currently seeking a dedicated and skilled individual to fill the position of Warehouse Returns Associate. This full-time role is designed for someone who is eager to contribute significantly to the handling, sorting, and processing of returned merchandise. The position is based in our main warehouse and is not eligible for remote work. By joining our team, you will be stepping into a fast-paced, dynamic environment where your efforts play a direct role in our company's operational success.

As a Warehouse Returns Associate, you will be integral in ensuring that all returns are processed in an efficient and timely manner, maintaining the high standards that Electronic Express sets for customer satisfaction and operational excellence. You will work closely with various teams, including inventory management and customer service, to handle returns flawlessly and uphold the reputation of the company.

Duties and Responsibilities

• Manage and process incoming returned merchandise, ensuring careful handling of all products.
• Inspect returned items for any damages or discrepancies against the original orders.
• Efficiently categorize returns according to guidelines (restock, repair, replace, refund).
• Communicate effectively with vendors to discuss and resolve return issues.
• Operate the warehouse management system to accurately track and record all returns actions.
• Collaborate with the inventory team to update and maintain accurate records of inventory levels.
• Ensuring compliance with established return procedures and maintaining effective internal control over the physical product flow to safeguard assets.
• Monitor reports to ensure inventory is correct, and product flow through the returns process is timely and efficient.
• Actively participate in team meetings to discuss improvement opportunities in the returns process.
• Assist in training new staff in the returns department to ensure everyone is abreast of the latest procedures and methods.

Requirements

• Proven experience in retail or warehouse operations, specifically related to returns and inventory management.
• Excellent organizational and time management skills to handle various tasks in a high-paced environment.
• Strong knowledge and understanding of inventory control principles and practices.
• Proficient in the use of computers and warehouse management software to maintain records and create reports.
• Exceptional communication and interpersonal skills to effectively interact with team members and vendors.
• Ability to lead, coach, and motivate staff, ensuring high levels of productivity and team spirit.
• Demonstrate capability to follow through and resolve any issues regarding returns in collaboration with relevant parties.
• Must be able to physically stand for extended periods, lift heavy objects when necessary, and perform repetitive tasks with accuracy.
• Commitment to maintaining a safe work environment, adhering strictly to safety regulations and operational standards.
• Dynamic problem-solving skills and the ability to adapt quickly to shifting priorities and demands.

Benefits

• Paid Time Off
• Health Insurance
• Employee Discount