Returns Associate (Seasonal)

Everything Kitchens LLC; Springfield, Northern (MO, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Everything Kitchens LLC is seeking a Seasonal Returns Associate to join our fast-paced Returns team during the peak season. You will evaluate returned merchandise, determine restocking viability, and process refunds with accuracy in a high-volume warehouse setting.

The role requires strong attention to detail, the ability to work on your feet, and comfort following precise procedures. Prior warehouse returns experience is a plus; a background check and reliable attendance are expected.

Qualifications

• Ability to multitask and maintain attention to detail.
• Proactive, problem-solving mindset; exercise independent judgment when needed.
• Willingness to follow procedures and ask questions for clarity.
• Warehouse/returns environment experience is a plus but not required.

Responsibilities

• Evaluate and process returns with accuracy.
• Use independent judgment on product condition, restocking viability, and refunds.
• Follow procedures and maintain an organized workspace; ask questions when unclear.
• Navigate multiple computer windows; computer literacy (Windows) is essential.
• Maintain pace in a high-volume seasonal environment to meet daily targets.

Skills

Multitask efficiently

Attention to detail

Independent judgment

Questioning when clarity needed

Strong work ethic

Reliability

Tools

Windows

Job description

Everything Kitchens is an online retailer specializing in quality kitchen equipment, cookware, and culinary tools. Our team works together across departments to bring great products and helpful content to home cooks and kitchen enthusiasts across the country.

Everything Kitchens is seeking a highly organized, sharp, and adaptable Seasonal Returns Associate to join our fast-paced Returns team processing returns during our peak busy season. Our team works together to ensure Customer returns are processed quickly, and accurately, to uphold our high standards of Customer Service from initial contact to final resolution.

The ideal candidate is an efficient multitasker who can comfortably maintain a high level of attention to detail. You must be comfortable working on your feet in a warehouse environment, following precise instructions, while also making confident, independent decisions. In this role, you will quickly learn that customer returns are rarely black and white. Every return is different, requiring you to look at situations from multiple angles rather than taking a one-size-fits-all approach.

Key Responsibilities

• Evaluate & Process Returns: Assess returned merchandise
• Independent Decision Making: Use strong judgment to make independent decisions regarding product condition, restocking viability, and customer refunds.
• Follow Instructions & Learn: Carefully follow procedures, keep an organized and neat workspace, and actively ask questions whenever clarity is needed.
• System Navigation: Manage and navigate multiple computer windows. Computer literacy is an absolute MUST (Windows).
• Maintain Pace: Thrive in a high-volume, fast-paced seasonal environment to ensure daily targets are met without sacrificing quality or accuracy.

Requirements

Physical Requirements

• Warehouse Environment: Able to work comfortably in a warehouse setting, remaining on your feet for the duration of your shift.
• Heavy Lifting: Capability to safely lift, push, pull, and carry packages that may involve heavy lifting (up to 50 lbs. unassisted).

Schedule

• Schedule Flexibility: Willingness to work extended hours, including long shifts and overtime.
• Schedule: Monday through Friday in addition to Saturdays if required (40+ hours per week). Position will begin in November, and continue to the end of Peak Returns Season, sometime after the first of the year.
• Flexibility is important!

Qualifications & Requirements

• Ability to multitask and maintain attention to detail.
• A proactive, problem-solving mindset; not afraid to exercise independent judgment, yet equally comfortable seeking guidance when an issue arises.
• Prior experience in a warehouse, returns environment is a plus, but not required.
• Reliable and dependable attendance
• Positive attitude and willingness to work
• Background check and drug screen required