Warehouse Quality Control Specialist 2

Dayforce HCM; Roebling (NJ); Presencial; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

B&H Fulfillment is seeking a Warehouse Quality Control Specialist II for the 1st shift. You will analyze data, investigate complaints, and drive corrective actions to improve order accuracy and product quality.

You’ll work with cross-functional teams and use Excel to store and report findings, ensuring high standards across our warehouse operations. You will monitor metrics, support continuous improvement, and contribute to a data-driven culture that enhances customer satisfaction and

Formación

• Prior Quality control in warehouse experience needed.
• Must be able to lift 50lbs independently.
• Extended periods of standing/walking.
• Prepare management reports and using data to support operational decisions.
• Ability to resolve pallet math and strong attention to detail and analytical thinking.
• Familiarity with quality metrics, performance dashboards, continuous improvement, and corrective action processes.
• Strong computer knowledge is required.
• Must be able to operate a hand scanner to enter data into a Warehouse Management system.

Responsabilidades

• Analyze warehouse quality data and customer complaint trends to identify recurring issues and opportunities for improvement.
• Investigate customer complaints involving order accuracy, missing items, product damage, and fulfillment errors.
• Perform root cause analysis and recommend corrective actions to prevent recurring quality issues.
• Utilize Microsoft Excel to analyze large data sets, prepare reports, and track quality metrics.
• Collaborate with warehouse operations, inventory, and customer service teams to resolve discrepancies and quality concerns.
• Monitor quality performance, document investigation findings, and track corrective actions through resolution.
• Identify process improvements to reduce errors, improve operational accuracy, and enhance customer satisfaction.

Conocimientos

Quality control

Data analysis

Excel skills

Cross-functional teamwork

Lift 50 lbs

Educación

Warehouse experience

Herramientas

Warehouse Management System

Hand scanner

Descripción del empleo

B & H

Job Description

Job Title

Warehouse Quality Control Specialist 2 - 1stShift

Division/Department

Fulfillment

Viewed By

Human Resources- NJF

Scheduled Hours

Monday - Thursday 8am-5pm & Friday 8am-1pm

Job Overview

The Fulfillment QC will provide overall support to specific departments within the fulfillment center. The ideal candidate will support quality assurance and continuous improvement within our warehouse and distribution operations. This individual will be responsible for analyzing quality data, investigating customer complaints, identifying recurring issues, and partnering with cross-functional teams to implement effective corrective actions.

The ideal candidate will have strong Microsoft Excel skills, excellent analytical and problem-solving abilities, and experience working with data to identify trends, investigate discrepancies, and improve operational performance. This role requires the ability to manage and analyze large data sets, prepare detailed reports, track quality metrics, and determine root causes of customer concerns related to order accuracy, product condition, fulfillment errors, and other warehouse quality issues.

The successful candidate will use a data-driven approach to help reduce errors, improve warehouse processes, support customer satisfaction, and maintain high quality standards throughout the fulfillment process.

Essential Responsibilities

• Analyze warehouse quality data and customer complaint trends to identify recurring issues and opportunities for improvement.
• Investigate customer complaints involving order accuracy, missing items, product damage, and fulfillment errors.
• Perform root cause analysis and recommend corrective actions to prevent recurring quality issues.
• Utilize Microsoft Excel to analyze large data sets, prepare reports, and track quality metrics.
• Collaborate with warehouse operations, inventory, and customer service teams to resolve discrepancies and quality concerns.
• Monitor quality performance, document investigation findings, and track corrective actions through resolution.
• Identify process improvements to reduce errors, improve operational accuracy, and enhance customer satisfaction.

Additional Responsibilities

• As assigned by the Manager

Specific Knowledge, Skills and Abilities

• Prior Quality control in warehouse experience needed
• Must be able to lift 50lbs independently
• Extended periods of standing/walking
• Prepare management reports and using data to support operational decisions.
• Ability to resolve pallet math and strong attention to detail and analytical thinking
• Familiarity with quality metrics, performance dashboards, continuous improvement, and corrective action processes.
• Strong computer knowledge is required
• Must be able to operate a hand scanner to enter data into a Warehouse Management system

Preferred Education, Experience and Licenses

• Experience working in a warehouse environment
• Familiarity with B&H processes, culture, and product lines
• Previous or current knowledge of B&H policies and procedures

Physical Environment/Occupational Risks

• Occasionally required to lift items, and packages up to 50lbs
• Occasional use of a manual pallet jack

B&H is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity