Quality Assurance - Problem Solver

Advatix; Trenton (NJ); Presencial; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

HRforGrowth is seeking a Quality Assurance / Problem Solver in Trenton, NJ to identify, investigate, and resolve operational exceptions involving pallets, packages, and inventory. You will partner with operations and customer teams to maintain throughput and quality across inbound and outbound freight.

The role emphasizes root-cause analysis, exception management, and process improvements while ensuring compliance with safety and operational policies in a fast-paced warehouse environment.

Qualificações

• High school diploma or GED is required.
• Strong analytical and troubleshooting skills are essential.
• Ability to investigate issues, identify root causes, and develop solutions.
• Experience with warehouse systems, inventory software, or operational reporting tools is preferred.
• Excellent written and verbal communication skills.
• Ability to work independently in a fast-paced environment.

Responsabilidades

• Investigate and resolve pallet, package, inventory, and shipment exceptions.
• Research missing, damaged, mislabeled, short-shipped, or overage freight.
• Perform quality inspections on inbound and outbound freight.
• Validate shipping documentation, inventory records, and system transactions for accuracy.
• Coordinate with operations leadership to resolve workflow disruptions and maintain throughput goals.
• Escalate unresolved issues and support corrective action plans.
• Utilize warehouse management systems (WMS), transportation systems, and reporting tools to identify discrepancies.
• Conduct root cause analysis and recommend process improvements to reduce recurring issues.
• Monitor exceptions and quality metrics to ensure operational KPIs are achieved.
• Support inventory accuracy through audits, cycle counts, and reconciliation activities.
• Document quality findings and maintain detailed records of investigations and resolutions.
• Communicate professionally with internal stakeholders regarding issue status and resolutions.
• Assist with continuous improvement initiatives that drive productivity, accuracy, and customer satisfaction.

Descrição da oferta de emprego

Department: Fulfillment Operations, Type: Full Time

Position Title: Quality Assurance / Problem Solver

Department: Operations

Reports To: Operations Manager / Shift Lead

Location: Trenton, NJ

Pay Rate: $23.00 per hour

Position Summary
The Quality Assurance / Problem Solver is responsible for identifying, investigating, and resolving operational exceptions involving pallets, packages, shipping documentation, inventory discrepancies, and quality concerns. This position serves as a critical support function within the operation, ensuring freight moves efficiently through the facility while maintaining service, quality, and compliance standards.
The role acts as the primary point of contact for exception management and root cause analysis, partnering with operations, logistics, transportation, and customer teams to resolve issues that could impact customer satisfaction, operational efficiency, or performance metrics.
This position is separate from Shift Lead, Supervisor, or Logistics Clerk responsibilities and is dedicated primarily to quality assurance, exception resolution, and process improvement activities.

Essential Duties and Responsibilities

• Investigate and resolve pallet, package, inventory, and shipment exceptions.
• Research missing, damaged, mislabeled, short-shipped, or overage freight.
• Perform quality inspections on inbound and outbound freight.
• Validate shipping documentation, inventory records, and system transactions for accuracy.
• Coordinate with operations leadership to resolve workflow disruptions and maintain throughput goals.
• Escalate unresolved issues and support corrective action plans.
• Utilize warehouse management systems (WMS), transportation systems, and reporting tools to identify discrepancies.
• Conduct root cause analysis and recommend process improvements to reduce recurring issues.
• Monitor exceptions and quality metrics to ensure operational KPIs are achieved.
• Support inventory accuracy through audits, cycle counts, and reconciliation activities.
• Document quality findings and maintain detailed records of investigations and resolutions.
• Communicate professionally with internal stakeholders regarding issue status and resolutions.
• Assist with continuous improvement initiatives that drive productivity, accuracy, and customer satisfaction.
• Maintain compliance with all company safety, security, and operational policies.

Qualifications

• High school diploma or GED
• Minimum 2 years of warehouse, logistics, transportation, fulfillment, quality assurance, inventory control, or problem-solving experience.
• Strong analytical and troubleshooting skills.
• Ability to investigate issues, identify root causes, and develop solutions.
• Experience using warehouse systems, inventory software, or operational reporting tools.
• Strong attention to detail and organizational skills.
• Ability to work independently in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.

• Experience in e-commerce, distribution, fulfillment, parcel, LTL, or transportation environments.
• Prior experience in quality assurance, inventory control, loss prevention, or exception management
• Knowledge of Lean, Continuous Improvement, or Root Cause Analysis methodologies preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds with or without accommodation.
• Ability to work within a warehouse environment, including varying temperatures and noise levels.
• Ability to inspect freight, pallets, and inventory throughout the facility.

Equal Employment Opportunity:

In its recruiting and search practices, HRforGrowth does not discriminate on the basis of race, color, religion, national origin, age, marital status, physical or mental disability, sex, sexual orientation, gender, or gender identity, and welcomes applications from all qualified individuals. HRforGrowth evaluates and presents candidates to its clients without regard to any protected characteristic.

The hiring organization for this position is expected to comply with all applicable federal, state, and local equal employment opportunity laws — including those enforced by the U.S. Equal Employment Opportunity Commission (EEOC) — in its hiring decisions, terms of employment, and workplace practices.