Quality Assurance & Problem Solver - Warehouse Ops

Advatix LATAM; Trenton (NJ); Presencial; USD 26 000 - 37 000; Tempo integral

Resumo da oferta

HRforGrowth is sourcing a Quality Assurance / Problem Solver for our client in Trenton, NJ. The role focuses on identifying, investigating, and resolving operational exceptions affecting pallets, packages, and documentation to keep freight moving smoothly.

As the primary contact for exception management, you will work with operations, logistics, transportation, and customer teams to resolve issues impacting customer satisfaction and performance metrics, while upholding safety and quality

Qualificações

• High school diploma or GED required.
• Minimum 2 years in warehouse, logistics, fulfillment, QA, or inventory control.
• Analytical and troubleshooting skills.
• Ability to identify root causes and develop solutions.
• Experience with warehouse systems or reporting tools.
• Strong attention to detail and organization.
• Ability to work independently in a fast-paced environment.
• Proficiency with Microsoft Excel.
• Experience in e-commerce, distribution, fulfillment, parcel, LTL, or transportation environments.
• Knowledge of Lean or Root Cause Analysis preferred.

Responsabilidades

• Investigate and resolve pallet, package, inventory, and shipment exceptions.
• Research missing, damaged, mislabeled, short-shipped, or overage freight.
• Perform quality inspections on inbound and outbound freight.
• Validate shipping documentation, inventory records, and system transactions for accuracy.
• Coordinate with operations leadership to resolve workflow disruptions and maintain throughput goals.
• Escalate unresolved issues and support corrective action plans.
• Utilize WMS, transportation systems, and reporting tools to identify discrepancies.
• Conduct root cause analysis and recommend process improvements to reduce recurring issues.
• Monitor exceptions and quality metrics to ensure KPIs are achieved.
• Support inventory accuracy through audits, cycle counts, and reconciliation activities.
• Document quality findings and maintain detailed records of investigations and resolutions.
• Communicate professionally with internal stakeholders regarding issue status and resolutions.
• Assist with continuous improvement initiatives that drive productivity and customer satisfaction.
• Maintain compliance with safety, security, and operational policies.

Conhecimentos

Analytical skills

Problem-solving

Attention to detail

Excel proficiency

Independent work

Strong communication

Lean / RCA knowledge

Experience with warehouse systems

Inventory management

Formação académica

High school diploma

Ferramentas

WMS

Inventory software

Operational reporting tools

Descrição da oferta de emprego

HRforGrowth is sourcing a Quality Assurance / Problem Solver for our client in Trenton, NJ. The role focuses on identifying, investigating, and resolving operational exceptions affecting pallets, packages, and documentation to keep freight moving smoothly.

As the primary contact for exception management, you will work with operations, logistics, transportation, and customer teams to resolve issues impacting customer satisfaction and performance metrics, while upholding safety and quality