Warehouse Outbound Supervisor - Small Package

YQN Logistics Co.; Port Reading (NJ); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Paid Time Off

Health insurance

Vision insurance

Job summary

YQN Logistics Co. in Port Reading, NJ is seeking a Warehouse Outbound Supervisor for small package operations, overseeing a team and ensuring accurate, timely shipments.

You will drive efficiency in pick/pack, manage wave generation, packing slips, labeling, and carrier handoffs, while collaborating with ecommerce clients to resolve issues and maintain high service levels.

Qualifications

• Bachelor’s Degree in Supply Chain, E-Commerce or related field.
• At least 1 year of small parcel/outbound e-commerce experience.
• Experience with high SKU counts and multi-client environments.
• Familiar with carrier requirements and labeling practices.
• Mandarin fluency preferred but not required.
• Onsite work in Port Reading, NJ.

Responsibilities

• Lead the small item outbound team and manage seasonal staffing.
• Improve pick/pack rates while maintaining order accuracy.
• Oversee end-to-end outbound for small parcels: wave generation, cartonization, packing slips, labeling and sortation.
• Align outbound waves with carrier pickup times and shift handoffs.
• Generate reports on order accuracy, packing usage/costs, and timeliness.
• Coordinate with ecommerce client operations to resolve address corrections and RMA flows.
• Monitor pack station security and integrity.

Skills

Leadership

Team Management

Operations Oversight

Scheduling

Reporting

Customer Service

Security & Compliance

Problem Solving

Mandarin

Multi-client Ops

Education

Bachelor's Degree in Supply Chain

Tools

WMS

Carrier Integration

Packaging Standards

Job description

Warehouse Outbound Supervisor - Small Package

Port Reading, New Jersey, United States

YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.

We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQNLINK. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.

We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.

• Leadership and Team Management: Lead the small item outbound team (pickers, packers, labelers, manifestors); manage seasonal staffing spikes.
• Performance Enhancement: Drive pick/pack rates (units per hour) while maintaining order accuracy; implement zone/batch picking and pack station workflow optimization.
• Operational Oversight: Supervise end-to-end outbound for small parcels: wave generation, cartonization, packing slip insertion, label application, and sortation to UPS/FedEx/USPS/regional carriers.
• Schedule Management: Align outbound waves with carrier pickup times; manage shift handoffs to clear all daily orders before carrier departure.
• Reporting: Generate order accuracy rate, packing material usage/cost, shipping timeliness (by carrier service level), and exception logs (e.g., no-label, unscannable).
• Customer Service Excellence: Partner with e-commerce client operations teams to resolve shipping address corrections, substitution approvals, and RMA outbound flows.
• Security and Integrity: Prevent small item theft via pack station video monitoring and random bag/parcel checks.
• Educational Background: Bachelor’s Degree in Supply Chain, E-Commerce Management, or related field.
• Professional Experience: At least 1 year of experience in small parcel/e-commerce outbound operations (high SKU count, multi-client environment).
• Industry Expertise: Familiar with WMS wave management, carrier integration, and small parcel packaging standards.
• Leadership Skills: Fast decision-making under cut-off pressure; ability to re-allocate pickers to urgent waves in real time.
• Language Proficiency: Fluency in Mandarin is preferred but not required.
• Job Type:Full-time, Onsite
• Work Location:Port Reading, NJ 07064
• Schedule: Monday to Friday, 08:30 AM ~ 05:00 PM
• Salary Range: $75,000.00 - $100,000.00 per year
• 401(k) match
• Paid Time Off
• Health insurance
• Vision insurance