Warehouse Ops & QA Lead - Last-Mile & DSP Oversight

SwiftX Inc.; Riverton (NJ); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K 100% Matching up to 2%

50% Medical insurance

100% Dental and Vision Insurance

Job summary

SwiftX Inc. in Riverton, NJ is seeking an Operations Manager to oversee DSPs, staffing agencies, and warehouse activities. You will design QA protocols, monitor performance, and lead onboarding of DSPs, with bilingual Mandarin required.

This role emphasizes strong leadership and data-driven decision-making in a fast-paced logistics environment. Equal opportunity employer with on-the-job training and rotational supervision assignments.

Qualifications

• Bachelor’s degree or equivalent required.
• Mandarin bilingual required.
• Experience in last-mile or 3PL warehousing and logistics preferred but not required.
• Strong leadership, analytical and decision-making skills.

Responsibilities

• Oversee and supervise operations of DSPs and staffing agencies such as sorters, ensuring compliance with company standards.
• Develop and enforce quality assurance protocols.
• Monitor performance and drive continuous improvement.
• Oversee warehouse activities for consistency and reliability.
• Conduct daily control meetings and performance reviews.
• Recruit qualified DSPs and provide onboarding.
• Design training to improve service quality.
• Oversee regional fleet operations, task distribution, and cost control.
• Continuously optimize collection models and processes.
• Coordinate with internal teams and external partners.
• Handle daily operations and emergency responses.

Skills

Leadership

Analytical

Decision-making

Staff management

Communication

Education

Bachelor’s degree or equivalent

Job description

SwiftX Inc. in Riverton, NJ is seeking an Operations Manager to oversee DSPs, staffing agencies, and warehouse activities. You will design QA protocols, monitor performance, and lead onboarding of DSPs, with bilingual Mandarin required.

This role emphasizes strong leadership and data-driven decision-making in a fast-paced logistics environment. Equal opportunity employer with on-the-job training and rotational supervision assignments.