Warehouse Ops Coordinator I - Client & Process Support

InComm; Newnan (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

InComm Payments is seeking a Warehouse Operations Coordinator I in Newnan, GA to manage client inquiries, orders, and issue resolution across channels while coordinating with internal teams to meet SLAs and deliverables.

The role emphasizes attention to detail, ability to learn new systems, and strong communication skills in a fast-paced environment with potential for process improvements and team collaboration.

Qualifications

• Associate or bachelor’s degree preferred.
• Minimum 1-year experience in customer service environment.
• Ability to handle tasks requiring attention to detail.
• Ability to learn new systems.
• Ability to work in a fast-paced, high output environment.
• Ability to multitask and prioritize job tasks.
• Ability to work independently and in a team environment.
• Strong written and verbal communication skills.
• Accurate data entry and spelling skills.

Responsibilities

• Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner
• Liaison between InComm departments and 3pl client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs.
• Ensures Client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential Client concerns, proactively identifies risk and uses the escalation protocol to communicate as required
• Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used.
• This position will have a general understanding of Client requirements. Updates internal stakeholders to risk, potential opportunities, out of scope requests etc.
• The position will be trained in multiple areas to support redundancies are in place to service the client.
• This position will also be able to demonstrate knowledge of products and services provided to client and communicate as such.
• All other duties as assigned.

Skills

Attention to detail

Learn new systems

Fast-paced environment

Multitask and prioritize

Independently and in a team

Written and verbal communication

MS Office Suite

Education

Associate or bachelor’s degree preferred

Tools

MS Office Suite

Job description

InComm Payments is seeking a Warehouse Operations Coordinator I in Newnan, GA to manage client inquiries, orders, and issue resolution across channels while coordinating with internal teams to meet SLAs and deliverables.

The role emphasizes attention to detail, ability to learn new systems, and strong communication skills in a fast-paced environment with potential for process improvements and team collaboration.