Warehouse Operations & Client Services Coordinator

InComm Payments; Newnan (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee Referral Bonus Program - Tier

Job summary

InComm Payments is seeking a Client Services Coordinator / Customer Service Representative to handle daily admin tasks including order processing, scheduling, inventory management, data setup, reporting, and multi-channel support. The role sits onsite at our Newnan, GA warehouse and offers a fast-paced environment.

The ideal candidate has a minimum of 1 year in customer service, strong communication, and the ability to multitask while maintaining accuracy in data entry.

Qualifications

• Associate or bachelor’s degree preferred.
• Minimum 1 year of experience in a customer service environment.
• Detail oriented with ability to learn new systems.
• Capable of thriving in a fast-paced, high-output environment.
• Strong written and verbal communication; able to multitask and prioritize.
• Work independently or in a team; accurate data entry and spelling.
• Proficient with MS Office and general computer skills.

Responsibilities

• Serve as contact for client inquiries, orders and issue resolution across channels.
• Liaison between InComm and 3PL/client contacts to meet SLAs.
• Ensure client satisfaction by addressing risks and escalating as needed.
• Generate continuous improvement ideas for efficiencies and cost savings.
• Understand client requirements and update stakeholders on risks and opportunities.
• Be cross-trained to support redundancy and client service continuity.
• Demonstrate knowledge of products and services provided to clients.
• Perform all other duties as assigned.

Skills

Attention to detail

Fast-paced work

Multitasking

Communication skills

Data entry

Teamwork

Education

Associate or Bachelor's degree preferred

Tools

MS Office Suite

Job description

InComm Payments is seeking a Client Services Coordinator / Customer Service Representative to handle daily admin tasks including order processing, scheduling, inventory management, data setup, reporting, and multi-channel support. The role sits onsite at our Newnan, GA warehouse and offers a fast-paced environment.

The ideal candidate has a minimum of 1 year in customer service, strong communication, and the ability to multitask while maintaining accuracy in data entry.