Warehouse Operations, Supervisor I

Chick-fil-A Frisco Lakes & Chick-fil-A Windsong & 380; Cartersville (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Chick-fil-A Supply in Cartersville, GA seeks a Warehouse Supervisor to lead a shift of warehouse staff at the new DC, ensuring safe, efficient operations and KPI achievement.

Reporting to the Operations Manager, you will develop a strong team, manage budget considerations, and drive Lean improvements while supporting Chick-fil-A’s care, safety and excellence culture.

Qualifications

• 3+ years of warehouse leadership experience.
• Experience with food service distribution and Lean methods.
• Ability to lift up to 60 pounds and work a flexible schedule.

Responsibilities

• Lead a shift of warehouse staff and optimize workflow to reduce waste.
• Monitor routes and oversee daytime transportation performance.
• Collaborate with leaders to resolve bottlenecks and drive improvements.
• Recruit, train, and develop a strong warehouse team.
• Ensure safety, accuracy, and achievement of KPIs.
• Coordinate with DC Leadership Team to align with company goals.

Skills

Warehouse leadership

Communication

Safety compliance

Problem solving

Conflict resolution

Organizational skills

Critical thinking

Team motivation

Lean & Six Sigma

Education

High School Diploma

Associate's Degree

Tools

WMS

ERP

TMS

MS Office (Word/Excel/Outlook/Access)

Job description

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa supply.com.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management Recruit, train, and develop a strong team
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as required

Required Qualifications (Knowledge, Skills, & Abilities)

• High school degree or similar
• 3+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Ability to understand and communicate job-related information in English (reading, writing, and speaking) at the level reasonably necessary to safely and accurately perform the essential functions of the role, including, for example, understanding and safely following verbal instructions, completing documentation and work responsibilities, and accurately reading and interpreting company communications and policies like safety procedures, training, and tests.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 4+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions Minimum Years

Required Years of Experience

3

Preferred Years of Experience

4

Travel Requirements

0%

Required Level of Education

High School Diploma

Preferred Level of Education

Associate's Degree

Work Environment

Warehouse