Warehouse Operations, Supervisor I

Chick-fil-A Supply; Cartersville (GA); On-site; USD 65,000 - 80,000; Full time

Job summary

Chick-fil-A Supply in Cartersville, GA seeks a Warehouse Supervisor to lead a shift of warehouse staff, ensuring safe, efficient operations and strong customer service for Chick-fil-A restaurant Operators. The role reports to the Operations Manager and focuses on achieving key performance indicators.

The ideal candidate has 3+ years in warehouse leadership, familiarity with food distribution, safety standards, and a commitment to teamwork and continuous improvement.

Qualifications

• 3+ years of experience in warehouse leadership.
• Experience with food service distribution and lean/six sigma.
• Knowledge of safety standards and regulatory requirements.
• Ability to lift up to 60 pounds and work flexible shifts.
• Strong communication and problem-solving skills.

Responsibilities

• Lead a shift of warehouse staff, schedule tasks and provide support.
• Oversee daytime transportation operations and route audits.
• Identify bottlenecks and implement improvements.
• Monitor expenditures and assist with budget management.
• Recruit, train, and develop a strong team.
• Collaborate with leaders to align with CFA Supply goals.
• Deliver high service levels and meet KPIs.

Skills

Warehouse leadership

Safety compliance

Problem solving

Communication

Team collaboration

Critical thinking

Attention to detail

Education

High school diploma

Associate's degree

Tools

WMS

ERP

Microsoft Office

Job description

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa supply.com.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as required

Required Qualifications (Knowledge, Skills, & Abilities)

• High school degree or similar
• 3+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Ability to understand and communicate job-related information in English (reading, writing, and speaking) at the level reasonably necessary to safely and accurately perform the essential functions of the role, including, for example, understanding and safely following verbal instructions, completing documentation and work responsibilities, and accurately reading and interpreting company communications and policies like safety procedures, training, and tests.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 4+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions Minimum Years

Required Years Of Experience

3

Preferred Years Of Experience

4

Travel Requirements

0%

Required Level Of Education

High School Diploma

Preferred Level Of Education

Associate's Degree

Work Environment

Warehouse