Warehouse Operations, Supervisor I

CFA Supply; Cartersville (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Chick-fil-A Supply in Cartersville, GA seeks a Warehouse Supervisor to lead a shift of warehouse staff at the new DC. You will drive safe, efficient operations and deliver exceptional service to Chick-fil-A Operators while meeting KPI targets.

Reporting to the Operations Manager, you will develop a strong team, manage budgets, and collaborate with leaders to optimize workflows and safety standards in a fast-paced food distribution environment. Experience with lean methods and WMS is a plus.

Qualifications

• 3+ years of experience in warehouse leadership.
• Knowledge of food service distribution, lean Six Sigma, and safety standards.
• Ability to lift up to 60 pounds and work flexible schedules.
• Strong communication, organization, and problem-solving skills.
• English language proficiency to read and follow procedures.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team for receiving, picking, loading, and other warehouse tasks.
• Oversees daytime transportation operation performance and audits as needed.
• Collaborate with leaders to identify and resolve bottlenecks.
• Monitor expenditures and support budget management; recruit and train staff.
• Collaborate with warehouse manager on staff performance and recognize excellence.
• Act as liaison to Restaurant Services balancing Operator needs with operational capabilities.
• Implement, manage, and improve DC operations.
• Deliver high service levels to Operators and achieve KPIs.
• Work with DC Leadership Team and partners to ensure alignment.
• Support Chick-fil-A’s vision and safety standards.

Skills

Warehouse leadership

Lean & Six Sigma

Safety compliance

Communication skills

Problem solving

Organization

Conflict resolution

English proficiency

Education

High School Diploma

Associate's Degree

Tools

Warehouse Management System (WMS)

ERP / TMS solutions

Microsoft Office (Word, Excel, Outlook, Access)

Job description

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Cartersville, GA. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa supply.com.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management Recruit, train, and develop a strong team
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as required

Required Qualifications (Knowledge, Skills, & Abilities)

• High school degree or similar
• 3+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Ability to understand and communicate job-related information in English (reading, writing, and speaking) at the level reasonably necessary to safely and accurately perform the essential functions of the role, including, for example, understanding and safely following verbal instructions, completing documentation and work responsibilities, and accurately reading and interpreting company communications and policies like safety procedures, training, and tests.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 4+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions Minimum Years

Required Years of Experience

3

Preferred Years of Experience

4

Travel Requirements

0%

Required Level of Education

High School Diploma

Preferred Level of Education

Associate's Degree

Work Environment

Warehouse