Supervisor I, Warehouse Operations

Chick-fil-A, Inc.; Lubbock (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Chick-fil-A Supply in Lubbock, TX invites a Warehouse Supervisor to lead a shift of warehouse staff within the new DC. You will manage receiving, picking, loading, and related tasks, ensuring safety and high service levels for Chick-fil-A Operators while meeting KPIs.

You will partner with the DC Leadership Team to optimize operations, implement lean improvements, and develop a strong, capable team dedicated to care, safety, and excellence.

Qualifications

• High school diploma or equivalent required.
• 5+ years in warehouse leadership or supervision.
• Experience with food service distribution and warehouse operations.

Responsibilities

• Motivate, staff, schedule, and support a dynamic warehouse team.
• Oversee daytime transportation operation performance and route audits.
• Collaborate to identify bottlenecks and drive improvements.
• Monitor expenditures and support budget management.
• Recruit, train, and develop staff; provide performance feedback.
• Collaborate with leadership to align operations with Operator needs.

Skills

Warehouse leadership

Food distribution

Six Sigma

Lean

Safety compliance

Team development

Budget management

Communication

Inventory management

Problem solving

Education

High School Diploma

Tools

WMS

ERP

MS Office

Job description

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Lubbock, Tx. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as required

Required Qualifications (Knowledge, Skills, & Abilities)

• High school degree or similar
• 3+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situation s to ensure all parties are treated with honor, dignity, and respect
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 4+ years of e xperience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Required Years of Experience

5

Travel Requirements

10%

Required Level of Education

High School Diploma

Relocation Assistance Provided

No