Supervisor I, Warehouse Operations

Bay Center Foods, LLC; Lubbock (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Chick-fil-A Supply in Lubbock, TX is seeking a Warehouse Supervisor to lead a shift of warehouse staff at the new distribution center, ensuring safe, efficient operations and high KPI performance.

You will collaborate with the Operations Manager, recruit and develop staff, manage workflow and budgets, and coordinate with leaders to deliver top service to Chick-fil-A Operators.

Qualifications

• High school diploma or equivalent.
• 3+ years of warehouse leadership experience.
• Knowledge of food service distribution, warehousing, and Lean/Six Sigma.
• Experience with safety standards and regulatory requirements.
• Ability to lift up to 60 pounds.
• Flexibility to work weekends, holidays, and rotating shifts.

Responsibilities

• Lead a shift of warehouse staff for receiving, picking, loading, and other tasks.
• Oversee daytime transportation performance including route audits.
• Collaborate with leaders to identify and resolve bottlenecks.
• Monitor expenditures and support budget management.
• Recruit, train, and develop a strong team.
• Coordinate with staff and leaders to balance Operator needs with operations capacity.
• Implement and improve DC operations to deliver high service levels.
• Achieve KPIs and partner with stakeholders for alignment.

Skills

Warehouse leadership

Safety compliance

Problem solving

Communication

Budget management

Staff development

Lean/Six Sigma

Education

High school diploma

Tools

WMS (Warehouse Management System)

ERP

MS Office

Job description

Overview

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Lubbock, Tx . This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick fil A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as required

Required Qualifications (Knowledge, Skills, & Abilities)

• High school degree or similar
• 3+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situation s to ensure all parties are treated with honor, dignity, and respect
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 4+ years of e xperience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Required Years of Experience

5

Travel Requirements

10%

Required Level of Education

High School Diploma

Relocation Assistance Provided

No