Supervisor I, Warehouse Operations

Chick-fil-A Supply; Hutchins (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free meals and drinks

PTO and holidays

Health insurance options

401(k) with match

Education investment plan

Job summary

Chick-fil-A Supply is seeking a Warehouse Supervisor I to lead a shift of warehouse staff at the Hutchins, TX DC. You will drive safe and efficient operations while meeting KPIs and delivering exceptional service to Chick-fil-A restaurant Operators.

Reporting to the Operations Manager, you will build a high-performing team and uphold our culture of care and excellence. You will coordinate with leaders to optimize workflow, monitor budgets, and implement process improvements.

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in warehouse leadership.
• Experience with food service distribution and warehousing operations; knowledge of Six Sigma and Lean.
• Knowledge of safety standards, quality specs, and governmental requirements.
• Ability to lift up to 60 pounds and work a flexible schedule, including weekends and holidays.
• Strong organizational, communication, and problem-solving skills.
• Ability to understand and communicate information in English and read/interpret policies.

Responsibilities

• Motivate, staff, schedule, and support a dynamic team for receiving, picking, loading, and other warehouse tasks; create workflow and eliminate waste.
• Oversee daytime transportation performance, including route audits when required.
• Collaborate with leaders and team members to identify and resolve bottlenecks.
• Monitor expenditure data and support budget management.
• Recruit, train, and develop a strong team; manage staff performance with the warehouse manager.
• Act as liaison to Restaurant Services balancing Operator needs with operation capabilities.
• Implement and improve distribution center operations; deliver high service levels and KPI achievement.
• Work with DC Leadership Team and partners to align and collaborate; uphold Chick-fil-A Supply values.

Skills

Warehouse leadership

Safety compliance

Problem solving

Communication skills

Team collaboration

Conflict resolution

Education

High School Diploma or GED

Tools

Warehouse Management System

ERP

WMS

TMS solutions

Job description

Overview

The Warehouse Supervisor I will lead a shift of warehouse staff for the Chick-fil-A Supply Distribution Center (DC) in Hutchins, TX. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.

Location

1225 W Wintergreen Rd Hutchins, TX 75141

Benefits

On top of annual earnings, you will get an additional $22,000+ worth of benefits per year!

• Food and Drinks Provided: Free meals, snacks, and drinks as part of your workday!
• Generous Paid Time Off:
  • PTO: Accrue up to 3 weeks of PTO your first year with immediate access to 40 hours upon hire
  • Wellness: 16 hours per year
  • Holidays: 7 days per year and 1 floating holiday
  • Parental Leave: (4) Weeks for New Parent Bonding Leave, plus Short-Term Disability benefits (if applicable)
  • Health Insurance Options: A variety of health insurance options for medical, dental and vision, including a no premium health insurance option for individuals and families
  • Retirement: 401(k) with 5% match for eligible employees
  • Education Investment Plan: We offer a $45,000 lifetime maximum benefit for continued education of eligible Team Members!
• Additional benefits to help you thrive in all areas of life, including emotional, social, physical, financial, and spiritual!

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
• Oversees daytime transportation operation performance to include audits and observations of routes, when required
• Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
• Carefully monitor expenditure data and support budget management
• Recruit, train, and develop a strong team
• Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
• Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
• Implement, manage, and improve distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
• Complete other activities as required

Required Qualifications (Knowledge, Skills, & Abilities)

• High School Diploma or equivalent
• 3+ years of experience in warehouse leadership
• Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 60 pounds
• Ability to work a flexible schedule, including weekends, holidays, and rotating shift
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Education: High School Diploma or GED
• Ability to understand and communicate job-related information in English (reading, writing, and speaking) at the level reasonably necessary to safely and accurately perform the essential functions of the role, including, for example, understanding and safely following verbal instructions, completing documentation and work responsibilities, and accurately reading and interpreting company communications and policies like safety procedures, training, and tests

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 4+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with a warehouse management system
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Required Years Of Experience

3

Preferred Years Of Experience

4

Travel Requirements

10%

Required Level Of Education

High School Diploma or GED

Relocation Assistance Provided

No

Work Environment

Warehouse