Warehouse Operations Supervisor

DHL eCommerce; Kansas City (MO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Bonus Programs

401k with company match

Medical, Dental, Vision

Paid Time Off

Job summary

DHL eCommerce is hiring an Operations Supervisor in Missouri (Kansas City). The role oversees the physical manipulation of mail and small parcels, staffing, and enforcing quality and safety standards to meet customer and internal requirements.

Responsibilities include supervising teams, coordinating schedules, reviewing productivity and KPI data, and driving process improvements while ensuring cost-effective operations in a fast-paced distribution center.

Qualifications

• Bachelor's degree in related field.
• 2 years of external supervisory experience or 1 year as DHL eCommerce Operations Trainer/Quality.
• 2 years' experience in a distribution/mail or similar environment.
• Knowledge of operations quality and safety programs.

Responsibilities

• Assign work, set completion dates, review performance.
• Supervise employees and parcel processing to meet quality targets.
• Establish teamwork and fair, consistent management.
• Staffing by department and shift; monitor attendance.
• Conduct performance reviews, coaching and training.
• Monitor equipment and ensure production standards.
• Support the business plan with timely fulfilment while controlling costs.
• Review productivity, KPI and quality reports and adjust actions.
• Oversee safety activities and trainings.
• Assist HR BP in recruitment and interviews.
• Liaise with on-site postal clerks; stay updated on rate/regulatory changes.
• Perform other related duties.

Skills

Leadership

Organisational skills

Communication skills

Analytical problem solving

Education

Bachelor's degree in related field

Tools

MS Word

Excel

PowerPoint

Job description

DHL eCommerce is hiring an Operations Supervisor in Missouri (Kansas City). The role oversees the physical manipulation of mail and small parcels, staffing, and enforcing quality and safety standards to meet customer and internal requirements.

Responsibilities include supervising teams, coordinating schedules, reviewing productivity and KPI data, and driving process improvements while ensuring cost-effective operations in a fast-paced distribution center.