DC Logistics Operations Supervisor

DHL eCommerce; Westborough (MA); On-site; USD 82,000 - 110,000; Full time

Benefits offered by this job

Competitive Pay

401k with company match

Medical, Dental, Vision

Paid Time Off

Parental Leave

Holidays (paid)

Life Insurance

Job summary

DHL eCommerce is hiring an Operations Supervisor in Massachusetts to oversee the physical handling of mail and small parcels within the Distribution Center. You will manage staffing, supervise the team, and ensure processes meet quality and safety standards in a fast-paced environment.

Responsibilities include coordinating shifts, coaching employees, reviewing KPI reports, and implementing process improvements to enhance efficiency and costs.

Qualifications

• HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience
• 2 years' experience working in a distribution/mail/ or similar environment
• Knowledge of operations quality and safety programs

Responsibilities

• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies.
• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Oversee staffing by department and shift based on mail/parcel volume and attendance.

Skills

Leadership

People management

Communication skills

Analytical thinking

Problem solving

Education

Bachelor's degree in related field

Tools

MS Word

Excel

PowerPoint

Job description

DHL eCommerce is hiring an Operations Supervisor in Massachusetts to oversee the physical handling of mail and small parcels within the Distribution Center. You will manage staffing, supervise the team, and ensure processes meet quality and safety standards in a fast-paced environment.

Responsibilities include coordinating shifts, coaching employees, reviewing KPI reports, and implementing process improvements to enhance efficiency and costs.