Warehouse Operations Leader & Process Improvement

Gosincro Inc.; Glendale Heights (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Gosincro Inc. is seeking a Warehouse Operations Leader to drive productivity, quality and safety in our Chicago area hub. You will supervise a team of exempt and hourly staff, train, coach and schedule to meet daily customer shipping expectations and contract metrics.

You will lead safety audits, quality root-cause analysis, and process improvements with the operations team and Senior Operations Manager, ensuring timely communication with customers, vendors and internal stakeholders.

Qualifications

• 3–5 years of operations experience in a warehouse or logistics environment.
• Experience leading teams and driving process improvements.

Responsibilities

• Enforce health and safety regulations in the warehouse and conduct regular safety audits and training sessions to maintain a safe working environment.
• Conduct regular performance evaluations and provide constructive feedback to enhance individual and team performance, guiding development and administering corrective actions as needed.
• Responsible for root cause analysis of quality defects within the operation and procedures to identify operational, inventory, and quality gaps.
• Identify operational gaps and make recommendations to the operations team as well as the Senior Operations Manager to improve processes and close gaps.
• Maintain and contribute to a positive work environment that fosters growth and development.
• Lead improvement projects to optimize productivity and quality.
• Manages timely and structured communication and requests with external partners, including customers and third‑party vendors, via tickets, email, and Slack.
• Manages all transportation and transportation teams including the successful scheduling of pickups and deliveries and transportation and dock personnel.
• Analyzes and interprets "Dwellings" reports to resolve package issues, conducts thorough checks of all work centers to identify unresolved packages, and ensures all post‑induct packages have a physical and virtual location until processed, liquidated, or resolved.
• Assess the backlog of work in all areas of the warehouse and redistributes labor resources to maximize throughput and meet service level agreements.
• Conduct audits and random spot checks of dwelling packages to ensure that there is a resolution.
• Ensures all leads and supervisors complete Quality Control Audits per facility requirements and follows up to correct any audit failures.
• Ensures that all supplies are located, inventoried and that orders are completed accurately and timely
• All other leadership responsibilities and functions necessary to ensure the success of the hub

Skills

Operations management

Team leadership

Safety compliance

Job description

Gosincro Inc. is seeking a Warehouse Operations Leader to drive productivity, quality and safety in our Chicago area hub. You will supervise a team of exempt and hourly staff, train, coach and schedule to meet daily customer shipping expectations and contract metrics.

You will lead safety audits, quality root-cause analysis, and process improvements with the operations team and Senior Operations Manager, ensuring timely communication with customers, vendors and internal stakeholders.