Warehouse Operations Lead - KPI & Mentoring

The Salvation Army USA Western Territory; Fresno (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking an Assistant Operations Manager for the Fresno Warehouse. The role focuses on supporting the Operations Manager, mentoring participants, and ensuring efficient Work Therapy Unit operations, logistics, and quality controls.

You will contribute to a safe work environment, supervise activities in the manager's absence, and help develop production plans. Strong communication and teamwork are essential in this hands-on leadership position.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years' verifiable work experience in warehouse operations, logistics, or production.
• Minimum 1 year verifiable experience supervising volunteers, interns, employees, program participants (preferred)

Responsibilities

• Assist the Operations Manager in supervising daily activities including inventory control, pricing strategies, and logistics by participating in all operations activities.
• Ensure the Work Therapy Unit operates at peak efficiency by monitoring KPI and SOP under the supervision of the Operations Manager.
• In absence of the Operations Manager, take lead on all functions and duties assigned after full training.
• Coach, support and mentor program participants during work therapy and provide feedback.
• Assist in completing required reports, space planning and efficient flow of goods and materials.
• Monitor daily store allocations and develop actionable production plans.
• Review timesheets, schedules and staffing requirements.
• Maintain a safe and healthy work environment by adhering to standards and regulations.
• Oversee repair and maintenance of warehouse equipment including forklift and carts.
• Follow SOPs in purchasing supplies and processing commodities.
• Conduct required meetings and facilities audits; prepare agendas.
• Perform additional duties as assigned.

Skills

Team leadership

Communication

Problem solving

Education

High School diploma or equivalent

Job description

The Salvation Army USA Western Territory is seeking an Assistant Operations Manager for the Fresno Warehouse. The role focuses on supporting the Operations Manager, mentoring participants, and ensuring efficient Work Therapy Unit operations, logistics, and quality controls.

You will contribute to a safe work environment, supervise activities in the manager's absence, and help develop production plans. Strong communication and teamwork are essential in this hands-on leadership position.