ASSISTANT OPERATIONS MANAGER - FRESNO WAREHOUSE

The Salvation Army USA Western Territory; Fresno (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking an Assistant Operations Manager for the Fresno Warehouse. The role focuses on supporting the Operations Manager, mentoring participants, and ensuring efficient Work Therapy Unit operations, logistics, and quality controls.

You will contribute to a safe work environment, supervise activities in the manager's absence, and help develop production plans. Strong communication and teamwork are essential in this hands-on leadership position.

Qualifications

• High School diploma or equivalent is required.
• Minimum 2 years' verifiable work experience in warehouse operations, logistics, or production.
• Minimum 1 year verifiable experience supervising volunteers, interns, employees, program participants (preferred)

Responsibilities

• Assist the Operations Manager in supervising daily activities including inventory control, pricing strategies, and logistics by participating in all operations activities.
• Ensure the Work Therapy Unit operates at peak efficiency by monitoring KPI and SOP under the supervision of the Operations Manager.
• In absence of the Operations Manager, take lead on all functions and duties assigned after full training.
• Coach, support and mentor program participants during work therapy and provide feedback.
• Assist in completing required reports, space planning and efficient flow of goods and materials.
• Monitor daily store allocations and develop actionable production plans.
• Review timesheets, schedules and staffing requirements.
• Maintain a safe and healthy work environment by adhering to standards and regulations.
• Oversee repair and maintenance of warehouse equipment including forklift and carts.
• Follow SOPs in purchasing supplies and processing commodities.
• Conduct required meetings and facilities audits; prepare agendas.
• Perform additional duties as assigned.

Skills

Team leadership

Communication

Problem solving

Education

High School diploma or equivalent

Job description

ASSISTANT OPERATIONS MANAGER - FRESNO WAREHOUSE

GENERAL STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

JOB SUMMARY

Under the guidance and supervision of the center Operations Manager, the Assistant Operations Manager (AOM) provides support, mentoring, and leadership to program participants, ensures the Work Therapy Unit (WTU) operates efficiently, provides daily assistance with logistics, production planning, and quality assurance, and maintains a safe and healthy work environment. The AOM also directly oversees daily activities in Operations Manager's absence.

ESSENTIAL JOB DUTIES

1. Assist the Operations Manager in supervising daily activities including inventory control, pricing strategies, and logistics by participating in all operations activities.
2. Under the supervision of the Operations Manager, ensure the Work Therapy Unit (WTU) operates at peak efficiency by monitoring and managing established key performance indicators (KPI) and standard operating procedures (SOP).
3. In absence of the Operations Manager, take lead on all functions and duties assigned once fully trained.
4. Coach, support and mentor all program participants (Beneficiaries) during work therapy. Influence/instill good behaviors via issuance of positive or negative corrective reports.
5. Comply with all program requirements including submission of all required WTA evaluations. Participate in Case Conference as directed.
6. Assist in completion of required reports, space planning and efficient process flow of goods and materials.
7. Monitor and meet daily store allocations through coaching, managing the flow of work and developing actionable production plans.
8. Assist in managing & coaching staff under the direction of the Operations Manager. Review timesheets, schedules and staffing requirements (employees and Beneficiaries).
9. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with internal, local, and state regulations.
10. Oversee the repair and maintenance of warehouse equipment i.e., forklift, augers, carts and misc. equipment.
11. Follow and comply with standard operating procedures in purchasing supplies, conducting auctions and processing commodities.
12. Conduct required meetings and facilities audits as required; develop and issue meeting agendas to attendees in advance.
13. Perform additional duties as assigned.

MINIMUM QUALIFICATIONS

• High School graduate or equivalent (Required)
• Minimum 2 years' verifiable work experience in warehouse operations, logistics, or production (Required)
• Minimum one (1) year verifiable experience supervising volunteers, interns, employees, program participants (Preferred)
• Ability to work collaboratively and communicate effectively with all levels of staff and deliver effective feedback, both written and verbal.
• Proficiency with warehouse procedures and policies, including logistics, equipment, safety and purchasing (Preferred)
• Current valid driver's license, able to pass MVR report (Required)
• Ability to learn and operate warehouse equipment (forklift certification preferred).
• Strong organizational and problem-solving skills.

CORE COMPETENCIES

• Team Support - Assist the Operations Manager in building a positive and collaborative team environment.
• Problem Solving/Conflict Resolution - Identify & resolve problems and/or conflict in a timely manner.
• Dependability - Consistently follow instructions and carry out responsibilities with minimal supervision.
• Adaptability - Remain flexible and effective in a fast-paced, changing environment.
• Oral & Written Communication: Speak and write professionally, clearly, and persuasively in various situations; edit work for spelling and grammar.

PHYSICAL REQUIREMENTS

• Able to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects.
• Ability to lift up to 50 lbs.
• Due to the facility's nature, incumbent must be able to occasionally work outdoors and feel comfortable walking on potentially uneven surfaces.

RATE OF PAY PER HOUR: $21.00

Behaviors

• Leader - Inspires teammates to follow them
• Team Player - Works well as a member of a group
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion - Inspired to perform well by the completion of tasks
• Self-Starter - Inspired to perform without outside help

Education

• High School or Equivalent (required)

Experience

• 1 years: Managing multiple Employees (required)
• 1 years: Warehouse Experience (required)
• 1 years: Supervisor (required)

Licenses & Certifications

• Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.