Warehouse Operations Lead - Data-Driven & Safety‑Focused

JD.COM; Nevada (IA); On-site; USD 70,000 - 110,000; Full time

Job summary

JINGDONG Logistics is hiring a Warehouse Manager in Henderson, Nevada to lead end-to-end warehouse operations and drive efficiency across receiving, put-away, picking, packing, and shipping.

In this role you will design workflows, optimize layout, establish KPIs, train and motivate staff, and ensure safety, accuracy, and timely order fulfillment. You will collaborate with client operations to resolve issues and continuously improve performance metrics.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related field.
• 5+ years of progressive experience in 3PL or warehouse operations, including team management.
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs.

Responsibilities

• Design and optimize warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

Skills

Warehouse operations

Team leadership

WMS/OMS

Data analysis

Process improvement

KPI tracking

Education

Bachelor's degree in Supply Chain, Logistics, Business, or related field

Job description

JINGDONG Logistics is hiring a Warehouse Manager in Henderson, Nevada to lead end-to-end warehouse operations and drive efficiency across receiving, put-away, picking, packing, and shipping.

In this role you will design workflows, optimize layout, establish KPIs, train and motivate staff, and ensure safety, accuracy, and timely order fulfillment. You will collaborate with client operations to resolve issues and continuously improve performance metrics.