Warehouse Manager

Sila; Portland (CT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Tuition reimbursement

Employee discount

Job summary

Absolute Air, a premier heating, air conditioning, electrical, and generator company in Portland, CT, seeks a Warehouse Manager to oversee daily warehouse operations, inventory, and order fulfillment. The role emphasizes safety, efficiency, and team development to meet production needs and deliver high‑quality service.

You will lead a team, optimize processes, and implement data‑driven improvements while maintaining strong customer focus and ensuring OSHA compliance and product security.

Qualifications

• Experience managing a warehouse with a customer‑facing focus.
• Experience in logistics, fulfillment, and transportation operations.
• Strong leadership and people development skills.
• Familiarity with OSHA safety standards and compliance.
• Ability to analyze data to drive process improvements.

Responsibilities

• Oversee inbound purchasing and logistics to meet production needs.
• Manage warehouse operations including inventory, warranty processing, and returns.
• Coordinate inventory delivery to project sites for timely order fulfillment.
• Drive KPI improvements for delivery timeliness, accuracy, and pick rate.
• Lead safety programs and enforce compliance with safety and security protocols.

Skills

Customer service

Management

Logistics

Leadership

Safety

HVAC knowledge

Communication

Problem solving

Budgeting

Tools

Microsoft Excel

Warehouse software

Job description

Absolute Air is a premier heating, air conditioning, electrical, and generator company with a strong customer focus. Located in Portland, CT, we take pride in transparency, ensuring our customers know what to expect upfront and guaranteeing satisfaction and functionality upon project completion.

As the Warehouse Manager, you will oversee the daily operations and efficiency of the warehouse. This position encompasses managing all warehouse and distribution functions, including operations, transportation, and personnel. You will lead and develop your team, with a primary focus on motivation, mentorship, and coaching. Your role will involve maintaining high levels of safety, quality, attendance, performance, and engagement. Success requires equipping your team with the tools and decision‑making authority to excel. You will drive productivity and efficiency through data‑driven decisions and analytical problem‑solving.

Primary Responsibilities

• Operational Management:
  • Oversee inbound purchasing and logistics, including placing orders to meet production needs.
  • Manage warehouse operations, including inventory management, warranty processing, and returns.
  • Ensure timely and accurate order fulfillment by coordinating inventory delivery to project sites.
• Process Optimization:
  • Drive improvements in key performance indicators (KPIs) such as delivery timeliness, order accuracy, and pick rate.
  • Provide reports on performance metrics and identify areas for improvement.
  • Support the rollout and implementation of new systems and processes, incorporating team feedback.
  • Lead process improvement initiatives proactively.
• Safety and Compliance:
  • Ensure adherence to safety programs and OSHA standards to maintain a secure work environment.
  • Develop and enforce security protocols to prevent product loss.
• Customer and Stakeholder Engagement:
  • Foster a customer service‑oriented approach, prioritizing timely and accurate outcomes.
  • Manage recognition and communication programs to enhance employee engagement.

Qualifications

• Knowledge, Skills, and Abilities:
  • Strong customer service orientation with a high sense of urgency.
  • Prior Management experience.
  • HVAC and Electrical experience and product knowledge.
  • At least 3 years of management experience.
  • Proficiency in logistics, fulfillment, and transportation operations.
  • Experience in planning, staffing, budgeting, and organizing workflows.
  • Skilled in Microsoft Office Suite (Word, Outlook, Excel).
  • Strong written and verbal communication skills.
  • Ability to identify and implement practical solutions to complex problems.
  • Proven leadership skills, including conflict resolution and employee development.
  • Knowledge of HR regulations, safety rules, and procedural compliance.
  • Willingness to work occasional Saturdays.

Physical Requirements

• Ability to lift equipment up to 70 lbs.
• Ability to climb and work from ladders.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement

Equal Opportunity Statement

Sila Services provides a positive work environment, professional development opportunities, and competitive compensation. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.