Warehouse Lead - Operations & Team Coach

RowanEDC Partnership; North Carolina, United States, Northern America, Americas; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Employee Assistance Program with mind/

Job summary

Macy's is hiring a Warehouse Lead to drive daily department goals, monitor hour-by-hour performance, and adjust staffing as needed. The role involves leading daily briefings, coaching staff, and ensuring safety and efficiency in the fulfillment center.

The position requires strong communication, training ability, and organization skills with a focus on process improvement and collaboration across teams. Benefits include health coverage, 401(k) match, and paid holidays.

Qualifications

• Strong verbal and written communication skills.
• Capacity to conduct operational training sessions and support team development.
• Organize daily operations, maintain cleanliness, and prioritize tasks to meet productivity standards.

Responsibilities

• Conduct daily meetings to discuss the business, priorities, and transition to / from next shift.
• Enlist colleagues to offer suggestions for process/culture improvement and champion their cause.
• Ensures KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved.
• Provides hands‑on direction to colleagues for the operation of the fulfillment center.
• Maintains a clean and organized workplace and work to ensure the personal safety of all colleagues.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Communication

Training and Development

Organization and Time Management

Problem-solving

Technology Proficiency

Equipment

Team Collaboration

Self-motivation

Education

High School Diploma or equivalent

Job description

Macy's is hiring a Warehouse Lead to drive daily department goals, monitor hour-by-hour performance, and adjust staffing as needed. The role involves leading daily briefings, coaching staff, and ensuring safety and efficiency in the fulfillment center.

The position requires strong communication, training ability, and organization skills with a focus on process improvement and collaboration across teams. Benefits include health coverage, 401(k) match, and paid holidays.