Seasonal Warehouse Lead: Drive Fulfillment Momentum

Macy's; China Grove (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

Job summary

Macy's is seeking a Warehouse Lead to drive daily department goals, monitor hour-by-hour performance, adjust staffing, and coach colleagues on processes. Full-time role with 30+ hours typically per week.

This position emphasizes safety, training, and achieving KPI targets in a fast-paced distribution center. Responsibilities include leading daily meetings, onboarding, maintaining a safe and organized work environment, and driving performance improvements across departments.

Qualifications

• High school diploma or equivalent required.
• Ability to read and understand policies in English.
• Flexible schedule including days, evenings, weekends, holidays.

Responsibilities

• Lead daily meetings to discuss priorities and shift transitions.
• Coach and engage colleagues to improve processes and culture.
• Ensure staff are trained/certified across operations areas.
• Maintain KPI focus on merchandise movement, service levels, and productivity.
• Lead onboarding and safety training with Ops Manager and trainer.
• Maintain a clean, safe, and organized workplace.
• Communicate openly and provide clear feedback to the team.
• Provide hands-on direction for fulfillment center operations.
• Drive staffing decisions to meet daily plans and close performance gaps.
• Recognize top performers and foster teamwork.
• Balance freight flow and monitor hour-by-hour performance.
• Facilitate conversations with colleagues and document outcomes.
• Foster respect and strong relationships with colleagues and customers.
• Maintain dependable attendance and punctuality.

Skills

Communication

Training & Development

Organization

Problem solving

Technology proficiency

Equipment operation

Team collaboration

Self-motivation

Education

High School Diploma or equivalent

Tools

Forklifts

Pallet jacks

Job description

Macy's is seeking a Warehouse Lead to drive daily department goals, monitor hour-by-hour performance, adjust staffing, and coach colleagues on processes. Full-time role with 30+ hours typically per week.

This position emphasizes safety, training, and achieving KPI targets in a fast-paced distribution center. Responsibilities include leading daily meetings, onboarding, maintaining a safe and organized work environment, and driving performance improvements across departments.