Warehouse Lead: Inventory, Replenishment & Customer Service

Kids for the Future; Columbia (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Kids for the Future is seeking a Warehouse Lead in Columbia, SC to oversee receiving and in-store operations, ensuring products are replenished and available for sale. The role requires day, evening and weekend availability and a commitment to safety and integrity.

You will guide a team of hourly associates, manage customer pickup processes, and uphold high standards of service and accuracy in a fast-paced retail environment.

Qualifications

• Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale
• Leads receiving in training, assists in action plans to improve performance and ensures daily execution.
• Ensures the customer load-out process is completed safely, accurately, and with great customer service.
• Ensures the delivery-load out and return process is executed accurately and safely with approved delivery vendors.
• Trains associates on proper handling procedures to avoid damaging inventory and to keep associates injury-free
• Leads receiving and merchandising of inventory throughout the unit
• Prices products per American Freight pricing guidelines and leads efforts in unit's achievement of improved margins and cost recovery
• Adheres to operational processes (i.e., receiving, replenishment, shipping) and ensures consistency and performance standards are met
• Ensures that the store adheres to safety policies and procedures
• Occasionally rings customer transactions at Point of Sale (POS)
• Serves as a key carrier and accepts overall 4 wall accountabilities
• May Interact with customers and associates to address their concerns
• Assists with store tasks including unloading trucks, loading customer vehicles, & moving products on the sales floor
• Performing duties including routing, staging, and customer contact
• Maintains facilities and housekeeping
• Understands and communicates activities/trends in unit and unique local issues to management

Responsibilities

• Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale
• Leads receiving in training, assists in action plans to improve performance and ensures daily execution.
• Ensures the customer load-out process is completed safely, accurately, and with great customer service.
• Ensures the delivery-load out and return process is executed accurately and safely with approved delivery vendors.
• Trains associates on proper handling procedures to avoid damaging inventory and to keep associates injury-free
• Leads receiving and merchandising of inventory throughout the unit
• Prices products per American Freight pricing guidelines and leads efforts in unit's achievement of improved margins and cost recovery
• Adheres to operational processes (i.e., receiving, replenishment, shipping) and ensures consistency and performance standards are met
• Ensures that the store adheres to safety policies and procedures
• Occasionally rings customer transactions at Point of Sale (POS)
• Serves as a key carrier and accepts overall 4 wall accountabilities
• May Interact with customers and associates to address their concerns
• Assists with store tasks including unloading trucks, loading customer vehicles, & moving products on the sales floor
• Performing duties including routing, staging, and customer contact
• Maintains facilities and housekeeping
• Understands and communicates activities/trends in unit and unique local issues to management

Skills

Leadership

Team supervision

Customer service

Tools

POS

Job description

Kids for the Future is seeking a Warehouse Lead in Columbia, SC to oversee receiving and in-store operations, ensuring products are replenished and available for sale. The role requires day, evening and weekend availability and a commitment to safety and integrity.

You will guide a team of hourly associates, manage customer pickup processes, and uphold high standards of service and accuracy in a fast-paced retail environment.