Warehouse IT Support Tech - Printers, Scanners & PCs

AllSaints; Bolingbrook (IL); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health & wellbeing benefits

401(k) Enrollment with matching

Paid parental leave

Employee discount

Job summary

AllSaints is seeking a detail-oriented Warehouse Service Desk Technician in Bolingbrook, IL to provide first-line IT support for hardware and software used in warehouse operations. You will troubleshoot Zebra printers, mobile printers, and handheld scanners, manage Windows-based systems, and assist with basic network issues.

The role requires hands-on device maintenance, firmware updates, and collaboration with warehouse staff to ensure smooth nightly operations.

Qualifications

• Proven experience in a technical support or service desk role, preferably in a warehouse or logistics environment.
• Hands-on experience with Zebra printers, mobile scanners, and mobile printing devices.
• Familiarity with Windows OS (Windows 10/11, Windows Server 2019/2022) and related troubleshooting.
• Basic understanding of network protocols including LAN, TCP/IP, and DNS.
• Strong troubleshooting skills with the ability to resolve issues independently or escalate when necessary.
• Good organizational skills and attention to detail.
• Google Corporate mail and Google Admin Console

Responsibilities

• Provide technical support for Zebra printers, mobile printers, and mobile barcode scanners in warehouse operations.
• Diagnose and resolve hardware and software issues related to Windows operating systems and warehouse devices.
• Install, configure, and maintain warehouse IT equipment including mobile devices, scanners, and printers.
• Troubleshoot and escalate issues related to network connectivity, servers, and user access.
• Perform routine maintenance and firmware updates on Zebra printers and handheld devices.
• Coordinate with warehouse staff and IT teams to ensure seamless operation of warehouse technology.
• Maintain accurate documentation of issues, solutions, and asset tracking in the service desk ticketing system.
• Train warehouse personnel on basic troubleshooting and correct use of equipment when needed.
• Monitor system performance and assist with proactive maintenance to reduce downtime.

Skills

Zebra printers

Mobile scanners

Windows OS

Networking basics

Troubleshooting

Google Admin Console

Tools

Freshservice

Job description

AllSaints is seeking a detail-oriented Warehouse Service Desk Technician in Bolingbrook, IL to provide first-line IT support for hardware and software used in warehouse operations. You will troubleshoot Zebra printers, mobile printers, and handheld scanners, manage Windows-based systems, and assist with basic network issues.

The role requires hands-on device maintenance, firmware updates, and collaboration with warehouse staff to ensure smooth nightly operations.