IT Support & Hardware Technician (Onsite)

Smart Warehousing; Overland Park (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Smart Warehousing is seeking an IT Support Associate I to provide first and second level IT assistance for 300+ user accounts across warehouse locations. You will manage hardware lifecycles, procure equipment, deploy devices, and handle end-of-life recycling, while supporting printers and peripheral devices.

You will resolve Tier 1 tickets, manage user accounts in SWIMS, and coordinate with internal teams. This onsite role requires good communication, customer service, and flexibility to work

Qualifications

• Associates degree or higher in technology or equivalent experience.
• Experience with Microsoft Office 365 and basic networking.
• Ability to lift up to 50 lbs and travel up to 5%.
• Experience with remote desktop tools and help desk software.
• Familiarity with Windows and Mac OS environments.

Responsibilities

• Resolve Tier 1 and basic Tier 2 IT Help Desk tickets.
• Serve as initial contact for technical assistance and IT assets management.
• Track equipment and user accounts; purchase restock as needed.
• Deploy and recall IT equipment; set up new users.
• Troubleshoot and repair IT hardware including printers.
• Communicate issue details via email/phone promptly.

Skills

Customer service

Communication

Teamwork

Problem solving

Time management

Education

Associates degree or higher in technology

2+ years help desk support

Tools

Microsoft Office 365

Remote desktop applications

Help desk software

Windows

Mac OS

Networking fundamentals

Printer troubleshooting hardware

Job description

Smart Warehousing is seeking an IT Support Associate I to provide first and second level IT assistance for 300+ user accounts across warehouse locations. You will manage hardware lifecycles, procure equipment, deploy devices, and handle end-of-life recycling, while supporting printers and peripheral devices.

You will resolve Tier 1 tickets, manage user accounts in SWIMS, and coordinate with internal teams. This onsite role requires good communication, customer service, and flexibility to work