Warehouse IT Support Specialist - Zebra & Mobile Printers

ALLSAINTS Retail Limited; Bolingbrook, Northern (IL, KY); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health & wellbeing benefits

401(k) enrollment with company match

Paid parental benefits

Employee discount

Job summary

ALLSAINTS Retail Limited seeks a Warehouse Service Desk Technician to provide first-line IT support for warehouse hardware and software. You will troubleshoot Zebra/mobile printers and scanners, manage Windows-based devices, and handle basic network issues to keep operations running smoothly.

You will install and maintain warehouse IT gear, document issues, train staff, and collaborate with IT teams to minimize downtime in a fast-paced warehouse environment.

Qualifications

• Proven experience in a technical support or service desk role, preferably in a warehouse or logistics environment.
• Hands‑on experience with Zebra printers, mobile scanners, and mobile printing devices.
• Familiarity with Windows OS (Windows 10/11, Windows Server 2019/2022) and related troubleshooting.
• Basic understanding of network protocols including LAN, TCP/IP, and DNS.
• Strong troubleshooting skills with the ability to resolve issues independently or elevate when necessary.

Responsibilities

• Provide technical support for Zebra printers, mobile printers, and mobile barcode scanners in warehouse operations.
• Diagnose and resolve hardware and software issues related to Windows operating systems and warehouse devices.
• Install, configure, and maintain warehouse IT equipment including mobile devices, scanners, and printers.
• Troubleshoot and elevate issues related to network connectivity, servers, and user access.
• Perform routine maintenance and firmware updates on Zebra printers and handheld devices.
• Coordinate with warehouse staff and IT teams to ensure seamless operation of warehouse technology.
• Maintain accurate documentation of issues, solutions, and asset tracking in the service desk ticketing system.
• Train warehouse personnel on basic troubleshooting and correct use of equipment when needed.
• Monitor system performance and assist with proactive maintenance to reduce downtime.

Skills

Technical support

Troubleshooting

Network troubleshooting

Documentation

Training

Tools

Zebra printers

Mobile printers

Mobile barcode scanners

Windows 10/11

Windows Server 2019/2022

Job description

ALLSAINTS Retail Limited seeks a Warehouse Service Desk Technician to provide first-line IT support for warehouse hardware and software. You will troubleshoot Zebra/mobile printers and scanners, manage Windows-based devices, and handle basic network issues to keep operations running smoothly.

You will install and maintain warehouse IT gear, document issues, train staff, and collaborate with IT teams to minimize downtime in a fast-paced warehouse environment.