Warehouse IT Support Analyst - Softeon/WMS

Conectiv Supply Chain Solutions, Inc.; La Vergne (TN); On-site; USD 47,000 - 51,000; Full time

Job summary

Conectiv Supply Chain Solutions, Inc. is seeking an IT Local Support Analyst in La Vergne, TN. The role provides daily IT support for warehouse applications, incident management, and system administration tasks to enable smooth warehouse operations.

The ideal candidate has 3–5+ years in IT support within corporate or warehouse settings, experience with Windows, Active Directory, printers, and Softeon WMS, and is capable of producing user documentation and training materials.

Qualifications

• 3–5+ years of IT support experience in a corporate, manufacturing, distribution, or warehouse setting.
• Experience with desktop and laptop hardware/software and Windows operating systems.
• Active Directory user administration and printer support (Zebra/Sato, etc.).
• Experience with WMS platforms, preferably Softeon WMS, and warehouse applications.
• Experience creating technical documentation, procedures, and user training materials.
• Proven ability to troubleshoot complex technical and application-related issues.

Responsibilities

• Act as the liaison between IT personnel and business users to define requirements for system enhancements and program changes.
• Support and manage Team Dynamix incidents through resolution and closure.
• Provide daily business support, user assistance, and issue resolution for warehouse applications.
• Support system hardware, networking issues, outages, new/existing equipment and setup/configuration.
• Configure and maintain warehouse settings, including pick sequences, warehouse profiles, user security groups, and employee system access.
• Create and maintain standard operating procedures (SOPs), work instructions, and training materials.
• Support SKU setup, validation activities, warehouse configurations, pack slip modifications, and customer-specific system requirements.
• Coordinate API key management for test and production environments.
• Manage issue logs, customer communications, and project status updates.
• Assist Operations with project prioritization and change management activities.
• Develop test scripts, execute testing activities, document results, and obtain approvals for system changes.
• Read, understand, and assume responsibility for performance of all procedures, assignments, notices and policies applicable to assigned area and common areas, including posted notices.
• Perform other duties as assigned.

Skills

IT support

Windows OS

Active Directory

Printer support

WMS Softeon

Technical documentation

Troubleshooting

Education

Bachelor’s degree or equivalent

Tools

Softeon WMS

Zebra printers

Job description

Conectiv Supply Chain Solutions, Inc. is seeking an IT Local Support Analyst in La Vergne, TN. The role provides daily IT support for warehouse applications, incident management, and system administration tasks to enable smooth warehouse operations.

The ideal candidate has 3–5+ years in IT support within corporate or warehouse settings, experience with Windows, Active Directory, printers, and Softeon WMS, and is capable of producing user documentation and training materials.