Warehouse IT Operations & Process Optimizer

ProLogistix; Byhalia (MS); On-site; USD 42,000 - 68,000; Full time

Job summary

Hunter Fan is seeking an IT Warehouse Operations Support Specialist to provide enterprise-level technical support for warehouse systems, focusing on daily operations and issue resolution. You will troubleshoot system problems, assist with configurations, and help improve workflows to boost efficiency.

This role requires collaboration with IT teams and management to enhance operational efficiency and customer service quality, including documentation and training to standardize processes.

Qualifications

• Experience providing technical support for enterprise IT environments.
• Ability to troubleshoot hardware and software issues affecting warehouse ops.
• Familiarity with RF devices and WMS workflows is a plus.

Responsibilities

• Resolve incidents reported via trouble tickets for warehouse IT systems.
• Assist with technical configurations and workflow improvements.
• Collaborate with IT teams and management to enhance operations.
• Develop or update process documentation and training material.
• Support system testing and operational workflows with colleagues.
• Mentor teams on RF and WMS job workflows.
• Coach teammates to troubleshoot issues affecting daily operations.

Skills

Troubleshooting

Technical support

RF systems

WMS systems

Tools

Troubleshooting tools

Job description

Hunter Fan is seeking an IT Warehouse Operations Support Specialist to provide enterprise-level technical support for warehouse systems, focusing on daily operations and issue resolution. You will troubleshoot system problems, assist with configurations, and help improve workflows to boost efficiency.

This role requires collaboration with IT teams and management to enhance operational efficiency and customer service quality, including documentation and training to standardize processes.