Warehouse IT Support Pro - Fast-Paced Ops Tech

TileBar; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

401K match

Free Weekly Lunch

PTO

Holidays

Personal Days

Job summary

TileBar is seeking a Warehouse IT Support Specialist to provide frontline technology support for warehouse and distribution operations. This role keeps devices, software, and systems in flow to receive, pick, pack, ship, and manage product movement.

The ideal candidate is hands-on, service-oriented, and comfortable in a fast-paced warehouse setting, with strong troubleshooting instincts and clear communication to minimize downtime and impact on order fulfillment.

Qualifications

• 1–3 years of IT support, help desk, desktop support, or related role.
• Basic Windows, Microsoft 365, printers, scanners, and mobile devices knowledge.
• Experience troubleshooting hardware, software, Wi‑Fi, and device connectivity.
• Strong customer service and ability to prioritize issues by impact.
• Comfortable working on the warehouse floor and moving between areas.

Responsibilities

• Provide Level 1 technical support for warehouse users via tickets and on-site help.
• Troubleshoot hardware, software, network, printers, scanners, and RF devices.
• Support warehouse tech including barcode scanners, printers, and labeling equipment.
• Assist with password resets, access requests, and onboarding/offboarding tasks.
• Document issues and resolutions clearly in the ticketing system.
• Escalate complex issues to Level 2 or vendor teams as needed.
• Assist with deployment, setup, and maintenance of warehouse IT equipment.
• Perform basic network checks and verify device connectivity.

Skills

IT support

Help desk

Windows

Microsoft 365

Printers

Scanners

Mobile devices

Networking basics

Customer service

On-site support

Problem solving

Education

High school diploma or equivalent

Associate degree/technical training

IT coursework

Tools

ServiceNow

Haloor

Job description

TileBar is seeking a Warehouse IT Support Specialist to provide frontline technology support for warehouse and distribution operations. This role keeps devices, software, and systems in flow to receive, pick, pack, ship, and manage product movement.

The ideal candidate is hands-on, service-oriented, and comfortable in a fast-paced warehouse setting, with strong troubleshooting instincts and clear communication to minimize downtime and impact on order fulfillment.