Warehouse Desktop Support Specialist

Astreya Consultancy India; San Bernardino (CA); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical insurance (UHC/Kaiser)

Dental insurance

Vision insurance

401k Plan

Paid Time Off

Tuition Reimbursement

Flexible Spending Account

Continuing Education

Wellness programs

Job summary

Astreya seeks an experienced Warehouse Desktop Support Technician to join the services team. This role focuses on break/fix support for warehouse equipment including packing stations, barcode scanners, and AGV/AMR/AS/RS gear.

You will set up Mac and PC systems, deploy images, back up data, and keep asset records current. Ideal candidates have 3–5+ years in high-volume IT support, strong communication skills, and familiarity with Windows 11, Mac OS X, and Linux basics.

Qualifications

• / 3–5+ years of IT support in high-volume environments.
• Proficiency in troubleshooting applications, hardware, and mobile technologies.
• Excellent written and verbal communication skills.
• Experience with Windows 11, Mac OS X, and Linux fundamentals.
• Knowledge of hardware installation and upgrades.
• Familiarity with iOS/Android devices and image deployment tools.
• Ability to diagnose, prioritize and manage deadlines.

Responsibilities

• Provide break/fix support for warehouse equipment including packing stations and barcode scanners.
• Set up and configure MAC OS and PC systems.
• Utilize zero-touch deployment for MACs and PCs.
• Manage imaging and reimaging of MAC laptops and Windows PCs.
• Perform backup and restoration of end-user data.
• Maintain asset information in the ticketing system.
• Refresh end-user devices per schedule.
• Assist with weekly/monthly inventory activities.
• Document end-user issues in Flexera.
• Create and maintain MAC-related processes.
• Provide level 1 tech support and ensure high-quality user experience.
• Prioritize and complete requests in SLA.
• Document and escalate unresolved issues as needed.

Skills

Detail-oriented

JAMF

Intune

Workspace One

SCCM

Mac OS X

Windows 11

Tools

Snipe

Asset Panda

Remedy

Flexera

ServiceNow

Jamf Certification

Job description

Job Description

We are seeking an experienced Warehouse Desktop Support Technician to join our services team. This role will focus on providing break/fix support in warehouse and distribution center environments, including handling packing stations, sorting stations, barcode scanners, and other critical equipment such as AGV, AMR, AS/RS. The ideal candidate will be familiar with industry best practices and demonstrate a commitment to high-quality user support.

Responsibilities

• Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.
• Set up and configure MAC OS and PC systems.
• Utilize zero-touch deployment techniques for MACs and PCs.
• Manage imaging and reimaging of MAC laptops and Windows PCs.
• Perform backup and restoration of end-user data.
• Maintain accurate asset information in the ticketing system to ensure a reliable asset database.
• Refresh end-user devices according to scheduled timelines.
• Assist with inventory activities on a weekly and monthly basis.
• Document end-user issues accurately within Flexera.
• Create, modify, and maintain processes and policies for MACs.
• Provide occasional level 1 technology support and ensure a high-quality user experience.
• Prioritize and complete assigned support requests in a timely manner.
• Document and escape issues that cannot be resolved within SLA.
• Proactively communicate errors or improvements needed in documented support procedures.
• Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.
• Follow best practices for incident management, problem management, change management, and knowledge management.
• Perform other duties as assigned.

Required Skills

• Detail-oriented with strong listening skills and precise documentation.
• Direct knowledge using the following tools: JAMF, Intune, Workspace One, and SCCM
• Collaborative team player with a focus on delivering high-quality user support.
• Ability to educate customers on policies and procedures when needed.
• Adaptability in customer interactions based on their preferences.
• Proactive in mastering service delivery processes and quality of work.
• Promote a team culture of ownership, trust, respect, and cross-collaboration.

Qualifications

• 3-5+ years of experience providing general IT support in a high-volume technology environment.
• Proficiency in troubleshooting applications, hardware, and mobile technologies.
• Patience and empathy towards customer issues and concerns.
• Excellent written and verbal communication skills.
• Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals.
• Knowledge of hardware troubleshooting, installation, and upgrades.
• Familiarity with mobile devices (iOS, Android) and image deployment tools.
• Ability to quickly diagnose, prioritize, and manage competing deadlines.
• Self-motivated with strong time management skills.

Desired Qualifications

• CompTIA A+ Certification.
• Experience with ITSM platforms such as Snipe, Asset Panda, Remedy, Flexera, ServiceNow
• Windows 11 Certification (MS 680 &/or 53301).
• Apple Certified Support Professional (ACSP) Certification.
• JAMF Certification.

$17.36 - $27.40 USD (Hourly) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Pai