Asset Management

Astreya China; United States; On-site; USD 66,000 - 104,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA

Commuter benefits

Online education platforms

Wellness program

Employee Assistance Program

Wellness days

401(k) plan

Paid time off

Paid holidays

Job summary

Astreya is seeking an IT support technician to provide onsite help for laptops, desktops, rugged factory devices, printers, scanners and A/V systems. The role involves incident handling via ITSM, device deployments, and collaboration with cross-functional teams.

The candidate will leverage SCCM, IT Shop and Nexthink for endpoint visibility and apply strong Windows troubleshooting and basic networking to restore services quickly. Salary ranges reflect base pay only and bonuses are not guaranteed.

Qualifications

• Hands-on onsite support for laptops/desktops and rugged factory devices.
• Experience using ITSM processes to manage incidents and requests.
• Familiarity with SCCM, Nexthink and IT Shop for visibility and efficiency.
• Strong Windows troubleshooting and basic networking skills.

Responsibilities

• Provide hands-on onsite support for laptops/desktops and devices.
• Monitor ticket queues and assign tickets in ITSM tools.
• Perform incident management and root cause analysis for major incidents.
• Create and maintain SOPs, runbooks and knowledge articles.
• Use SCCM, IT Shop and Nexthink for endpoint visibility and support efficiency.
• Apply Windows and basic network troubleshooting to restore services.

Skills

Windows troubleshooting

Basic networking

ITSM processes

Endpoint visibility tools

Tools

SCCM

IT Shop

Nexthink

Job description

We are seeking Support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools;
• Perform incident management, RCA for major incidents, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Salary Range

$66,120.00 - $104,400.00 USD (Salary)

• - Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• - Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:

• - Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only
• - Dental provided throughUHC
• - Nationwide Vision provided byUHC
• - Flexible Spending Account for Health & Dependent Care
• - Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• - Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera
• - Corporate Wellness Programprovided by Goomi Group
• - Employee Assistance Program
• - Wellness Days

401k Plan

• - Basic and Supplemental Life Insurance
• - Short Term & Long Term Disability
• - Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• - Tuition Reimbursement (available 6 months after start date, capped)
• - Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• - Paid Holidays
• - Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law