Warehouse Desktop Support Specialist

Astreya; San Bernardino (CA); Sur place; USD 24 000 - 38 000; Plein temps

Avantages offerts par ce poste

Medical (UHC Kaiser CA)

Dental & Vision

401k Plan

Paid Time Off

Paid Holidays

Professional Development

Résumé du poste

Astreya is hiring a Warehouse Desktop Support Specialist to join our services team in San Bernardino, CA. The role focuses on break/fix support for warehouse equipment including packing and sorting stations, barcode scanners, and specialized automation like AGV/AMR/AS/RS.

You will configure MAC OS and Windows, deploy with zero-touch methods, image devices, and manage end-user data. The ideal candidate brings 3–5+ years in high-volume IT support, strong documentation and communication skills, and

Qualifications

• 3-5+ years of experience providing general IT support in a high-volume technology environment.
• Proficiency in troubleshooting applications, hardware, and mobile technologies.
• Excellent written and verbal communication skills.
• Experience with Windows 11, Mac OS X, and Linux fundamentals.

Responsabilités

• Provide break/fix support for warehouse equipment including packing stations, sorting stations, barcode scanners, and AGV/AMR/AS/RS.
• Set up and configure MAC OS and PC systems; deploy MACs and PCs using zero-touch methods.
• Manage imaging/reimaging of MAC laptops and Windows PCs; perform data backups/restoration.
• Keep asset data accurate in the ticketing system; refresh devices per schedule.
• Assist with inventory activities; document issues in Flexera; escalate where needed.
• Follow incident, problem, change, and knowledge management best practices.

Connaissances

JAMF

Intune

Workspace One

SCCM

Windows 11

Mac OS X

Linux fundamentals

Mobile devices

Detail-oriented

Documentation

Team player

Outils

JAMF

Intune

Workspace ONE

SCCM

Description du poste

Warehouse Desktop Support Specialist - Astreya Logo### Warehouse Desktop Support SpecialistApply: San Bernardino, CA: Full time: Posted Today: End Date: November 2, 2026 (4 days left to apply): R0017859Job Description: We are seeking an experienced Warehouse Desktop Support Technician to join our services team. This role will focus on providing break/fix support in warehouse and distribution center environments, including handling packing stations, sorting stations, barcode scanners, and other critical equipment such as AGV, AMR, AS/RS. The ideal candidate will be familiar with industry best practices and demonstrate a commitment to high-quality user support. Responsibilities:* Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.* Set up and configure MAC OS and PC systems.* Utilize zero-touch deployment techniques for MACs and PCs.* Manage imaging and reimaging of MAC laptops and Windows PCs.* Perform backup and restoration of end-user data.* Maintain accurate asset information in the ticketing system to ensure a reliable asset database.* Refresh end-user devices according to scheduled timelines.* Assist with inventory activities on a weekly and monthly basis.* Document end-user issues accurately within Flexera.* Create, modify, and maintain processes and policies for MACs.* Provide occasional level 1 technology support and ensure a high-quality user experience.* Prioritize and complete assigned support requests in a timely manner.* Document and escalate issues that cannot be resolved within SLA.* Proactively communicate errors or improvements needed in documented support procedures.* Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.* Follow best practices for incident management, problem management, change management, and knowledge management.* Perform other duties as assigned. Required Skills:* Detail-oriented with strong listening skills and precise documentation.* Direct knowledge using the following tools: JAMF, Intune, Workspace One, and SCCM* Collaborative team player with a focus on delivering high-quality user support.* Ability to educate customers on policies and procedures when needed.* Adaptability in customer interactions based on their preferences.* Proactive in mastering service delivery processes and quality of work.* Promote a team culture of ownership, trust, respect, and cross-collaboration. Qualifications:* 3-5+ years of experience providing general IT support in a high-volume technology environment.* Proficiency in troubleshooting applications, hardware, and mobile technologies.* Patience and empathy towards customer issues and concerns.* Excellent written and verbal communication skills.* Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals.* Knowledge of hardware troubleshooting, installation, and upgrades.* Familiarity with mobile devices (iOS, Android) and image deployment tools.* Ability to quickly diagnose, prioritize, and manage competing deadlines.* Self-motivated with strong time management skills. Desired Qualifications:* CompTIA A+ Certification.* Experience with ITSM platforms such as Snipe, Asset Panda, Remedy, Flexera, ServiceNow* Windows 11 Certification (MS 680 &/or 53301).* Apple Certified Support Professional (ACSP) Certification.* JAMF Certification.**Salary Range**$17.36 - $27.40 USD (Hourly)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law