Night Shift Warehouse Customer Support Specialist

Allen Distribution; Independence (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

Allen Distribution in Independence, MO is seeking a Customer Service Representative to accurately process incoming and outgoing orders and support daily warehousing operations. You will provide professional customer service, coordinate with drivers and the warehouse team, and help ensure on-time fulfillment for customers.

The role requires reliability, multi-tasking ability, and willingness to work Tuesday through Friday evenings with overtime when needed.

Qualifications

• Ability to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers.
• Intermediate computer skills including Microsoft Office, WMS, document scanning, copying and basic office skills.
• Proficient and accurate data entry skills.
• Must be able to sit for extended periods.
• Must be able to twist, squat and reach above shoulder level

Responsibilities

• Notify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.
• Enter and complete all inbound and outbound orders and extra billing by end of work shift.
• Review open receipts and orders daily and communicate any issues to your manager.
• Assign trailers to designated dock doors to ensure efficient warehouse flow.
• Follow our Standard Operating Procedures (SOP) and specific customer work instructions.

Skills

Coordination

Problem solving

Communication

Data entry

Microsoft Office

WMS

Sit for extended periods

Physical stamina

Tools

Microsoft Office

WMS

Document scanning

Billing systems

Job description

Allen Distribution in Independence, MO is seeking a Customer Service Representative to accurately process incoming and outgoing orders and support daily warehousing operations. You will provide professional customer service, coordinate with drivers and the warehouse team, and help ensure on-time fulfillment for customers.

The role requires reliability, multi-tasking ability, and willingness to work Tuesday through Friday evenings with overtime when needed.