Warehouse Customer Service Representative

GEODIS; Granite City (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Fair pay

Shift variety

Early pay

Healthcare access

Paid holidays

Safe work environment

Employee voice

Promotions

GEODISCompassion Fund

GEODISFoundation involvement

Job summary

GEODIS is seeking a Warehouse Customer Service Representative in Granite City, IL to handle customer orders, coordinate shipping, and ensure accurate invoicing. The role involves interacting with customers via phone, email, and in-person visits, resolving billing issues, and maintaining strong relationships with clients.

Applicants should have at least 6 months of related experience, familiarity with AS400 and warehouse systems, and proficiency in Microsoft Office.

Qualifications

• Minimum 6 months related experience and/or training.
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Responsibilities

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• Works with management regarding product routing for customers
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

Skills

AS400 experience

Warehouse management systems

Microsoft Outlook

Microsoft Word

Microsoft Excel

PC literacy

Tools

AS400

Warehouse management systems

Job description

WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you’ll get by joining the GEODIS team!

• Get Good Money– Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule– Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early– Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare– Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break– Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe– We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice– We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted– When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost– Our "GEODISCompassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved– Volunteer in your community or donate to the "GEODISFoundation" or "GEODISCompassion Fund".
• Have FUN– Work with fun, supportive people just like you!
• Find Your Place– We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future– Whether you are interested in the opportunity to work seasonally or looking to launch your career,GEODISis the place!

*Eligibility varies based on location, job, employee type, or length of service.

What you will be doing:

• Interacts with customers by phone, email, or in person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
• Works with management regarding product routing for customers
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.

Requirements:

• Minimum 6 months related experience and/or training
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literate with experience with Microsoft Outlook, Word, and Excel
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

More about GEODIS

GEODIS is a global third-party logistics provider (3PL for short) powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit www.workatGEODIS.com to learn more.