Warehouse Customer Service Representative - 2nd Shift

Kuehne+Nagel; Brownsburg (IN); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401k retirement plan

Tuition reimbursement

Job summary

Kuehne+Nagel is hiring a Warehouse Customer Service Representative in the United States to support outbound operations in a pharmaceutical logistics environment. You will focus on wave planning, scheduling, and compliance within GDP, FDA, and DEA standards.

The role requires 2+ years of customer service experience in warehousing, strong communication, and proficiency with WMS and Excel. Monday–Thursday, 3:00 PM–1:30 AM shifts. Base pay around the market rate with weekly pay.

Qualifications

• High school diploma or equivalent.
• 2+ years of full-time customer service experience in warehousing or distribution.
• Experience in pharmaceutical logistics, 3PL operations, or regulated supply chain preferred.
• Strong client relationships and service excellence.
• Excellent communication and problem-solving skills.
• Proficiency in Excel, Outlook, and Teams; familiarity with WMS.

Responsibilities

• Build, release, and monitor outbound waves to optimize pick/pack and on-time shipment execution.
• Confirm inventory availability and client specs before releasing waves.
• Coordinate daily outbound pickup schedules with carriers and confirm details.
• Validate packing lists, BOLs, temperature logs, and documentation for compliance.
• Ensure waves are executed on time and shipments staged correctly for carrier pickup.
• Serve as primary outbound contact for status updates, delays, and resolutions.
• Provide proactive updates to clients on order status and timelines.
• Communicate pickup instructions and temperature requirements to carriers.
• Enter, update, and validate outbound orders with real-time data accuracy.
• Research discrepancies and coordinate corrective actions with warehouse/QA.
• Other tasks as assigned.

Skills

English fluency

Customer service

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Teams

Blue Yonder

WMS

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Our Warehouse Customer Service Representative supports outbound operations with a strong focus on wave planning, order coordination, and compliance within a pharmaceutical logistics environment. This role ensures accurate scheduling, documentation control, and communication across internal teams and external partners while maintaining strict GDP, FDA, and DEA standards. Your typical schedule will be Monday - Thursday, 3:00 PM - 1:30 AM. The pay rate is $26.72 per hour, plus $0.5 shift differential with weekly pay.

How you create impact

• Build, release, and monitor outbound waves to optimize pick/pack efficiency and ensure on‑time shipment execution
• Confirm inventory availability, special handling requirements, and client specifications before releasing waves
• Coordinate daily outbound pickup schedules with carriers; confirm appointments and ensure accurate shipment details are communicated
• Validate packing lists, BOLs, temperature logs, and client‑specific documentation for completeness and compliance
• Work with warehouse operations to ensure waves are executed on time, and shipments are staged correctly for carrier pickup
• Serve as the primary contact for outbound‑related questions, providing timely updates on shipment status, delays, discrepancies, and resolutions
• Provide proactive updates to clients regarding order status, special handling requirements, and outbound timelines
• Communicate pickup instructions, temperature requirements, and documentation needs to carriers
• Enter, update, and validate outbound orders; ensure real‑time data accuracy throughout the wave lifecycle
• Confirm outbound order details match client requirements, inventory availability, and documentation
• Research discrepancies such as missing product, damaged goods, or documentation issues; coordinate corrective actions with warehouse and QA
• Other tasks assigned

What we would like you to bring

• High school diploma or equivalent
• 2+ years of full-time customer service experience in a warehousing or distribution environment
• Experience in pharmaceutical logistics, 3PL operations, or regulated supply chain is strongly preferred
• Maintains strong client relationships and service excellence
• Excellent communication, documentation accuracy, and problem‑solving skills
• Intermediate skills in Microsoft Excel, Outlook, and Teams
• Strong ability to quantify results and create accurate reporting
• Experience with Blue Yonder or any Warehouse Management System (WMS)
• English fluency (written and verbal)

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.