Logistics Customer Service Supervisor

Kuehne+Nagel; West Jefferson (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

Kuehne+Nagel is hiring a Logistics Customer Service Supervisor in the United States. You will support daily activities of Customer Service Representatives in the warehouse operation, handling inquiries, order entry, and service issues with accuracy and timeliness.

The role requires 2+ years in customer service, 1+ year lead experience, and proficiency with a WMS (Blue Yonder/SAP). Strong communication and Excel skills are essential.

Qualifications

• 2+ years of customer service experience, preferably in a warehouse, distribution, supply chain, or logistics environment.
• 1+ year of lead, trainer, or supervisory experience preferred.
• Experience using a Warehouse Management System (WMS) such as Blue Yonder, SAP, or similar system preferred.
• Basic to intermediate Microsoft Excel skills.
• Strong written and verbal communication with a customer-focused approach.

Responsibilities

• Supervise and support a team of Customer Service Representatives to ensure timely, accurate, and professional service.
• Assist with daily workflow, task assignments, and follow-up to help meet service-level expectations.
• Serve as an escalation point for customer inquiries, order issues, service concerns, and problem resolution.
• Support the order entry process by ensuring accuracy, timely processing, and compliance with customer and operational requirements.
• Communicate with warehouse operations, transportation, inventory control, and carrier partners to help resolve delays or exceptions.
• Monitor daily activity, reports, and performance trends to identify issues and recommend improvements.
• Ensure customer records, documentation, and reports are accurate and submitted on time.
• Assist with root cause analysis and corrective actions for service or operational issues.
• Train, coach, and mentor team members on customer service processes, systems, and expectations.
• Support 5S practices, process efficiency, and continuous improvement within Customer Service.
• Promote a positive, inclusive team environment where associates feel supported and valued.
• Provide cross-functional support to other departments as needed.

Skills

Customer service

Leadership

WMS (Blue Yonder/SAP)

Excel

Communication

Education

High school diploma

Associate degree preferred

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As a Logistics Customer Service Supervisor at Kuehne+Nagel, you will support the daily activities of Customer Service Representatives within the warehouse operation. You will help ensure customer inquiries, order entry, service issues, and operational follow-up are handled accurately, professionally, and in a timely manner.

This role serves as a key point of contact for the team, internal departments, and customers, helping resolve day-to-day service concerns while supporting process improvement, accuracy, and a positive customer experience.

The ideal candidate is organized, solutions-driven, and comfortable supporting a team in a fast-paced logistics environment. This individual should be able to communicate effectively, prioritize daily tasks, and help create a culture of accountability, teamwork, and continuous improvement.

How you create impact

• Supervise and support a team of Customer Service Representatives to ensure timely, accurate, and professional service.
• Assist with daily workflow, task assignments, and follow-up to help meet service-level expectations.
• Serve as an escalation point for customer inquiries, order issues, service concerns, and problem resolution.
• Support the order entry process by ensuring accuracy, timely processing, and compliance with customer and operational requirements.
• Communicate with warehouse operations, transportation, inventory control, and carrier partners to help resolve service delays or exceptions.
• Monitor daily activity, reports, and performance trends to identify issues and recommend improvements.
• Ensure customer records, documentation, and reports are accurate, complete, and submitted on time.
• Assist with root cause analysis and corrective actions for service or operational issues.
• Train, coach, and mentor team members on customer service processes, systems, and expectations.
• Support 5S practices, process efficiency, and continuous improvement within the Customer Service function.
• Promote a positive, inclusive team environment where associates feel supported and valued.
• Provide cross-functional support to other departments as needed.

What we would like you to bring

• High school diploma or equivalent required.
• Associate degree or related coursework preferred.
• 2+ years of customer service experience, preferably in a warehouse, distribution, supply chain, or logistics environment.
• 1+ year of lead, trainer, or supervisory experience preferred.
• Experience using a Warehouse Management System, such as Blue Yonder, SAP, or similar system, preferred.
• Basic to intermediate Microsoft Excel skills.
• Ability to review reports, identify service issues, and communicate updates clearly.
• Strong written and verbal communication skills with a customer-focused approach.
• Ability to prioritize work in a fast-paced environment with shifting deadlines.
• Ability to coach team members, support daily operations, and help resolve routine issues.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $x and $y. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

This position relates to an available role and not a future talent pool.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.