Warehouse Clerk

Kuehne+Nagel; Shelbyville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

Kuehne+Nagel in the United States is seeking a Warehouse Clerk to support the Inbound Department and coordinate with customers, investigating discrepancies and handling defective units on site.

This role is warehouse-based with 100% on-site participation, focused on facilitating shipment status inquiries, order processing, and maintaining accurate WMS transactions.

The ideal candidate has 2+ years in warehouse customer service, Excel and SQL knowledge, and experience with WMS/SAP systems.

Qualifications

• High School diploma or equivalent is required.
• 2+ years of customer service experience in a warehouse.
• Knowledge of order management systems or Manhattan.
• Proficient in Excel and Microsoft Office with advanced Excel skills.
• Strong analytical abilities and problem solving.

Responsibilities

• Support communication between the Inbound Department and customers.
• Investigate and resolve discrepancies and handle defective units.
• Address customer inquiries about shipment status, shortages, or claims.
• Maintain WMS transactions and assist with day-to-day operations.

Skills

Customer service

Communication

Analytical skills

Advanced Excel

Microsoft Office

Education

High School diploma or equivalent

Tools

Excel

SQL

Manhattan

WMS

SAP

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As a Warehouse Clerk, you will play a key role in supporting communication between the Inbound Department and customers. You will investigate and resolve discrepancies, partner directly with customers to address concerns, and assist with processes related to the handling of faulty or defective units. This position is fully operational and warehouse-based, requiring 100% on-site participation.

How you create impact

• Perform administrative support activities for assigned operational areas or shifts, including maintaining documentation and filing systems in accordance with Standard
• Operating Procedures (SOPs).
• Serve as a key point of contact for customers and employees by addressing inquiries related to shipment status, product shortages, carrier pickup issues, damage claims, and export order processing through the Automated Export System (AES).
• Manage Warehouse Management System (WMS) transactions, maintain operational metrics, and provide backup support to the local team to ensure efficient day-to-day operations.

What we would like you to bring

• High School diploma or equivalent
• 2+ years customer service experience working in a warehouse
• Knowledge order management systems or Manhattan
• Knowledge of Excel (can maintain complex spreadsheets)
• Person with analytical skill and having excellent knowledge of Microsoft Office (Advanced Excel knowledge), SQL etc.
• 5+ years of experience in WH operations
• Good communication & customer handling skill
• Should have WMS/SAP knowledge

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. .

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require a reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human review

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment). Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.