Dispatch Representative

FST Logistics, Inc.; Grove City (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

FST Logistics, located in Grove City, OH, is seeking a logistics associate to monitor and track fleet movements and coordinate with drivers to ensure on-time delivery. The role involves data entry, updating the freight movement system, and communicating with multiple contacts to resolve transit issues.

The successful candidate will have at least 1 year in transportation, strong Excel skills, and effective communication abilities to work across departments and with customers.

Qualifications

• 1+ year experience in transportation or logistics.
• Strong computer skills, especially Excel.
• Excellent phone skills with strong verbal and written communication.
• Ability to listen effectively and interact with all levels of an organization.

Responsibilities

• Monitor and track fleet and contract carrier movements to ensure on-time delivery.
• Communicate with drivers to ensure service and respond to driver activities.
• Maintain timely updates in the freight movement system with pickup data and load info.
• Provide shift transition notes and coordinate with Fleet Maintenance or repair providers.

Skills

Fleet tracking

Driver coordination

Data entry

Problem solving

Communication skills

Multi-tasking

Tools

Excel

Job description

Grove City Facility - I
FST Logistics
Grove City, OH 43123, USA

Description

Responsibilities:

• Monitor and track fleet and contract carrier truck movements (TL, LTL, Common) to ensure accuracy and delivery of customer freight
• Communicate with Drivers to ensure on-time service is provided for all shipments, respond to activities of drivers via internet satellite, text, and phone, and initiate “check calls” with Drivers on all pick-ups and deliveries
• Maintain timely updates in freight movement system by entering pick-up data, load information, and load closing
• Provide detailed shift transition, take breakdown calls, communicate with Fleet Maintenance, or repair providers, and direct Drivers on options
• Respond and troubleshoot pick-up and delivery challenges when they occur in transit, communicate with various warehouse contacts to ensure timely freight movement, and contact consignees and customers in response to potential transit delays
• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST

Requirements:

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• 1+ year experience in transportation
• Strong computer skills, especially Excel
• Ability to solve practical problems and manage multiple tasks in a fast-paced environment
• Ability to use various software programs, including the ability to enter data at intermediate or high pace level
• Proven experience making independent decisions and preform job functions without supervision
• Excellent phone skills with strong verbal and written communication skills
• Possess a “can do” attitude with a “will do” work ethic
• Ability to listen effectively and interact effectively with all levels of an organization
• Positively respond to change and adapt to new customers and business priorities
• Resourceful, proactive, and accountable

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.