Warehouse Customer Service Representative

A. Duie Pyle; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation & holidays

Medical, Dental, Vision Insurance

401(k) with Company Match

Profit Sharing

Disability Insurance

Wellness Programs

Job summary

A. Duie Pyle is seeking a Customer Service Representative to act as the main point of contact for internal and external customers. You will manage inquiries, schedule shipments, resolve issues, and ensure clear, timely communication to deliver exceptional service.

The role offers a steady full-time schedule, with a commitment to employee benefits, growth opportunities, and a family-owned culture since 1924.

Qualifications

• At least 1 year of prior customer service experience.
• Experience in a fast-paced environment with strong attention to detail.
• Proficiency with MS Office (Word, Excel, Outlook) and basic typing skills.
• Ability to prioritize tasks and meet deadlines; work solo or in a team.
• Willingness to adapt to early mornings, evenings, and nontraditional holidays.

Responsibilities

• Schedule pickups, track shipments, provide ETAs, quotes, and freight charges.
• Coordinate with internal teams, partners, drivers, brokers and stations to manage shipments and issues.
• Schedule delivery appointments and handle re-consignments.
• Communicate with customers, drivers, and Accounts Receivable regarding driver collect and COD shipments.
• Ensure accurate billing and compile/deliver reports; perform daily audits.
• Document all customer interactions for follow-up and records.
• Assist customers with My Pyle registration and site usage.
• Meet KPIs for call quality, knowledge, adherence, and productivity.

Skills

Customer service

Attention to detail

Typing

Scheduling

Teamwork

Tools

MS Office

Job description

A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.

Why Pyle?

• Weekly pay every Friday via direct deposit
• 8:00 AM - 4:30PM; Monday-Friday
• Paid vacation, PTO, and annual holidays
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Short Term and Long Term Disability
• Wellness Programs for yearly benefits discount

Simply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we’re dedicated to exceptional customer service and empowering our employee’s success. If you’re ready to build a career with a company that continues to lead the supply chain and logistics industries, we’d love to hear from you.

To be qualified for this position, you should possess the following:

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Customer Service Representative responsibilities include, but are not limited to:

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with “My Pyle” registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, “Make Busy” %, Contacts per Hour)

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.