Customer Service Representative

A. Duie Pyle, Inc.; City of Tonawanda (NY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation and PTO

Medical, Dental, Vision, and Life Insurance

401(k) with Company Match

Annual Profit Sharing

Wellness Programs

Job summary

A. Duie Pyle, Inc. in Tonawanda is seeking a Customer Service Representative to be a key point of contact for internal and external customers. This position involves managing inquiries, scheduling shipments, and resolving issues while ensuring exceptional customer service.

The ideal candidate will have prior customer service experience and familiarity with MS Office. The company offers weekly pay, benefits including medical and dental insurance, and a supportive work environment focused on integrity and service.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment.
• Strong familiarity with MS Office and basic typing skills.

Responsibilities

• Scheduling pick-ups and tracing shipments.
• Coordinating with internal departments and delivery agents.
• Ensuring the accurate billing of shipments.

Skills

Customer service experience

Attention to detail

MS Office (Word, Excel, Outlook)

Time management

Job description

Duie Pyle is hiring a Customer Service Representative. The role is a key point of contact for internal and external customers, managing inquiries, scheduling shipments, handling requests, resolving issues, and ensuring clear, timely communication to deliver exceptional customer service.

Why Pyle?

• Weekly pay every Friday via direct deposit
• 10:30 AM; Monday-Friday
• Paid vacation, PTO, and annual holidays
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Short Term and Long Term Disability
• Wellness Programs for yearly benefits discount

Simply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built on our core values of integrity, service first, and empathy, we’re dedicated to exceptional customer service and empowering our employee’s success. If you’re ready to build a career with a company that continues to lead the supply chain and logistics industries, we’d love to hear from you.

To be qualified for this position, you should possess the following:

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Customer Service Representative responsibilities include, but are not limited to:

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with "My Pyle" registration and utilization of our website
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour)

For a full job description associated with this posting, please contact A. Duie Pyle’s Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.