Customer Service Representative

A. Duie Pyle, Inc.; Westampton Township, Northern (NJ, KY); Hybrid; USD 42,000 - 61,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation

Health insurance

401(k) with company match

Disability insurance

Wellness programs

Job summary

A. Duie Pyle, Inc. is seeking a Customer Service Representative to act as a key contact for internal and external customers. You will manage inquiries, schedule shipments, handle requests, resolve issues and ensure clear, timely communication to deliver exceptional service.

The role requires 1 year of customer service experience, proficiency with MS Office, and the ability to prioritise tasks in a team-oriented setting. This is a full-time on-site position in New Jersey with competitive benefits.

Qualifications

• 1 year of customer service experience preferred
• Strong attention to detail in a fast-paced environment
• Proficient with MS Word, Excel and Outlook; basic typing skills

Responsibilities

• Schedule pickups, trace shipments, provide ETAs and rate quotes
• Coordinate with internal departments and partners to schedule shipments and resolve issues
• Arrange delivery appointments and handle re-consignments
• Communicate with customers, drivers and AR on Shipments and CODs
• Ensure accurate billing of shipments
• Prepare and deliver reports; perform daily audits
• Document all customer interactions for follow-up and records
• Assist customers with My Pyle registration and website usage
• Meet KPIs for call quality, process knowledge, adherence to schedule and contacts per hour

Skills

Customer service

MS Office

Typing

Prioritization

Teamwork

Job description

A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries, scheduling shipments, handling requests, resolving issues and ensuring clear, timely communication to deliver exceptional customer service.

Why Pyle?

• Weekly pay every Friday via direct deposit
• 10:30 AM; Monday-Friday
• Paid vacation, PTO, and annual holidays
• Medical, Dental, Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Short Term and Long Term Disability
• Wellness Programs for yearly benefits discount

Simply put, Pyle People Deliver. Since 1924, A. Duie Pyle has been family-owned and operated. Built by our core values of integrity, service first, and empathy, we're dedicated to exceptional customer service and empowering our employee's success. If you're ready to build a career with a company that continues to lead the supply chain and logistics industries, we'd love to hear from you.

To be qualified for this position, you should possess the following:

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business, including but not limited to early mornings, evenings, and non-traditional holidays

Customer Service Representative responsibilities include, but are not limited to:

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with "My Pyle" registration and utilization of our website
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour)

For a full job description associated with this posting, please contact A. Duie Pyle's Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.