Warehouse Customer Service Rep

Acme Distribution; Aurora (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Sick pay and paid holidays

Vacation after 1 year

Matching 401K and life insurance

Job summary

Acme Distribution Centers in Aurora, CO seeks a Warehouse Customer Service Rep to join our distribution center team. The role focuses on delivering excellent client service, managing customer orders, and maintaining positive experiences in a fast-paced warehouse environment.

We offer competitive pay, comprehensive benefits, and opportunities for growth in a team-oriented setting. The position involves coordination with multiple systems, strict data accuracy, and adherence to GMP/quality

Qualifications

• High School Diploma or equivalent.
• Proficiency in MS Office and common office applications.
• Strong communication skills (verbal and written).
• Detail-oriented and able to multi-task.
• Ability to manage large volumes of data across accounts.
• Self-motivated with ability to prioritize workload.
• Experience in fast-paced environments is a plus.

Responsibilities

• Provide excellent client service through phone, email, and in-person communication.
• Manage direct-to-customer orders using multiple systems, email, and phone correspondence.
• Verify, maintain, and audit issue tracker entries related to vendor appointments, shipment quality, reports, damage, and third-party labor delivery issues.
• Meet or exceed all performance metrics and assist clients in resolving issues.
• Establish and maintain direct communication with internal and external customers.
• Ensure all client information is current and up to date.
• Coordinate with supervisors in customer service and operations departments to handle accounts accurately and efficiently.
• Perform accurate ten-key calculations and data entry.
• Process paperwork for shipping and receiving of assigned accounts.
• Assist on the floor when needed and perform other assigned tasks.
• Abide by GMP and Food Safety/Quality regulations set by the company.

Skills

Office apps

Communication

Attention to detail

Data management

Quick learner

Self-motivation

Teamwork

Education

High School diploma or equivalent

Tools

MS Office

Job description

Warehouse Customer Service Rep at Acme Distribution Centers

Aurora, CO

$20/hr - $22/hr

Description

Acme Distribution has been a leading provider of supply chain, warehousing, transportation, fulfillment, and logistics management services in Denver since 1947. We are seeking a dedicated Customer Service Representative to join our Distribution Center team. This role is ideal for a customer-focused professional who excels at delivering exceptional client service, managing customer orders, and ensuring a positive overall experience.

We offer a competitive salary, comprehensive benefits, and a supportive, team-oriented work environment where employees can grow and succeed.

Responsibilities

• Provide excellent client service through phone, email, and in-person communication
• Manage direct-to-customer orders using multiple systems, email, and phone correspondence
• Verify, maintain, and audit issue tracker entries related to vendor appointments, shipment quality, reports, damage, and third-party labor delivery issues
• Meet or exceed all performance metrics and assist clients in resolving issues
• Establish and maintain direct communication with internal and external customers
• Ensure all client information is current and up to date
• Coordinate with supervisors in customer service and operations departments to handle accounts accurately and efficiently
• Perform accurate ten-key calculations and data entry
• Process paperwork for shipping and receiving of assigned accounts
• Assist on the floor when needed and perform other assigned tasks
• Abide by GMP and Food Safety/Quality regulations set by the company

Qualifications

• High School Diploma or equivalent
• Proficiency in common office applications
• Quick learner with the ability to ask questions
• Self-motivated and able to prioritize own workload
• Detail-oriented and able to work in a fast-paced, multi-tasked environment
• PC literate with proficient knowledge of MS Office Suites (Windows, Word, and Excel)
• Strong critical thinking and proactive resolution skills
• Ability to manage large volumes of data from multiple accounts
• Excellent interpersonal, verbal, and written communication skills
• Team player with the ability to establish and meet goals

Physical Requirements & Work Environment

• This is somewhat a sedentary role. Frequent lifting, pushing, pulling, and carrying up to 15 lbs may at times be expected.
• Specific vision abilities may be required for this role. These abilities include close vision, distance vision, peripheral vision, as well as good depth perception.
• Must have the ability to stand, sit and walk for extended periods of time.
• You will need to be able to twist, bend, stoop, squat, reach above shoulder level and crouch when needed.
• Repetitive movements are a big part of our environment, so you will need to be able to use your hands and feet simultaneously.
• This is a warehouse environment, so it consists of occasional extreme temperature shifts ranging from very cold to very hot.
• If you are operating Industrial Lift Equipment, you will need to be able to get on and off the equipment on a regular basis. Certain equipment may expose you to heights as well.
• There can be exposure to loud noises and dust.
• You will have regular exposure to moving mechanical parts and moving equipment.
• Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable federal, state, and local law.
• Bilingual is a plus

Hiring Process Accommodation: If you need a reasonable accommodation to apply, interview, or otherwise participate in the hiring process, please contact Human Resources at [e-mail] or 303-340-2100.

Location- 18101 E Colfax Ave Aurora, CO 80011

Compensation

Pay: $20-22/hour based on experience

Benefits

• Health, dental, and vision insurance available first of the month after 30 days
• 1st year - Sick pay accrual and 8 paid holidays
• Paid vacation after 1-year anniversary
• Optional Matching 401K, Disability, and Life Insurance

Must be able to pass a background check and our company participates in E-Verify.

Interested Candidates Contact

Eryn Thonus, Human Resource Business Partner (HRBP)

Phone: [phone]

Email: [e-mail]

Offered Compensation

$20/hr - $22/hr

Experience And License Requirements

• Diesel and Gas Engine (optional)
• General Mechanic (optional)
• CDL A (optional)
• Certificate in Diesel Repair (optional)