Warehouse & Customer Service Ops Lead

Hub Group; Grand Prairie (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Employee Assistance Program (EAP)

Life & AD&D Insurance

Disability

Paid Time Off

Paid Holidays

Job summary

Hub Group is seeking a Supervisor to assist the Manager in warehouse and customer service performance. You will plan, train, and direct staff to meet productivity and service goals for each customer.

Responsibilities include supervising loading/unloading, enforcing work instructions, ensuring OSHA compliance, and maintaining security and inventory accuracy across locations. Strong leadership, communication, and safety focus are essential.

Qualifications

• Four years distribution supervisory/management experience leading a staff of 10+ employees in operations of at least 60,000 sq. ft.
• Experience with WMS, metric-driven operations, labor and resource management.
• College degree not required.
• Ability to follow procedures and instructions.
• Be able to listen to employee’s needs and concerns and be able to motivate and create teams.
• Ability to read, write and communicate effectively.
• Ability to perform calculations involving adding, counting, subtracting, division and multiplication.
• Pass written and obstacle course for fork truck certification.

Responsibilities

• Plan, direct, train and implement warehouse and customer service employees to meet productivity and service goals for each customer.
• Supervises and coordinates activities of workers engaged in loading and unloading products from trucks and or performing any handling or value added function for our customer.
• Make sure that every employee follows the work instructions of the bill of lading, receiver or any specific work instructions.
• Operate in compliance with federal, state, and local statutes, OSHA requirements and Federal Labor law and requirements.
• Develop and maintain a productive work team by hiring, training, motivating, apply sound communication, directing the work force in the most efficient way, praising, counseling, and discipline employees.
• Utilize the performance evaluation system for recommending promotions, wage increases, and terminations. Must have a productivity program in place and track all important job characteristics, which will allow the Supervisor to be able to evaluate employees properly.
• Must make sure that all equipment is in good working condition, properly maintained and all safety equipment is being used. Must have proper documentation and employee involvement to achieve this properly.
• Make sure that all employees are trained properly on the equipment and they are operating it correctly.
• Must make sure that the building is being maintained properly and is kept as a food grade facility.
• The security of the facility and integrity of customer products is mandatory.
• Supervise customer service associates to assure the office and warehouse are working in unison to provide 100 percent customer satisfaction for all shipments and receipts.
• Inventory accuracy must be maintained by product and location.
• All Customer accounts must be given proper priority levels that allows for required level of operations, administrative support, appropriate contacts and response to special requests.
• Maintains High Integrity – honors commitments and the Values of TAGG Logistics.
• Regular attendance and timeliness is an essential function of the job.
• Any other duties and responsibilities as assigned.

Skills

Team leadership

Communication

Problem solving

Fork truck certification

Reading & writing

Numerical skills

Education

College degree not required

Tools

WMS

Job description

Hub Group is seeking a Supervisor to assist the Manager in warehouse and customer service performance. You will plan, train, and direct staff to meet productivity and service goals for each customer.

Responsibilities include supervising loading/unloading, enforcing work instructions, ensuring OSHA compliance, and maintaining security and inventory accuracy across locations. Strong leadership, communication, and safety focus are essential.