Warehouse Customer Service Operations Assistant

OnTrac; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and expanding company as a Warehouse Customer Service Operations Assistant! This role offers a unique opportunity to make a meaningful impact while working in a fast-paced environment. You'll assist Operations Managers with administrative duties, support customer service efforts, and ensure on-time delivery by interacting with drivers and customers. With a competitive pay range and a strong emphasis on teamwork, this position is perfect for those eager to grow and thrive in a collaborative setting. Embrace the chance to contribute to a leading provider of same-day and next-day delivery services in the U.S. and be part of a diverse and inclusive workplace.

Benefits

Medical, Dental, and Vision insurance

401(k) with company match

Referral Bonus Program - up to $500

Qualifications

• One year of related industry experience and/or training in transportation and delivery.
• Ability to multitask and work efficiently under stress.

Responsibilities

• Track package deliveries and resolve discrepancies.
• Assist drivers and communicate with customers regarding package statuses.
• Research and report on daily compliance issues.

Skills

Customer Service

Problem Solving

Multitasking

Bilingual (Spanish and English)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Warehouse Customer Service Operations Assistant

OnTrac is hiring an Operations Assistant Level 1!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Pay: $15.00 - $20.00 per hour, depending on experience

Shift: Friday - Monday from 6:00 AM to 12:30 PM. Hours subject to change based on the needs of the business.

Employment Logistics:

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies, ensuring on-time delivery. They are responsible for accurate data entry into the OnTrac system and verifying deliveries.

Benefits:

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Safe and clean work environment
• Referral Bonus Program - up to $500 per referral!

Minimum Requirements:

• High school diploma or GED
• One year of related industry experience and/or training in transportation and delivery or an equivalent combination of education and work experience
• Knowledge of Microsoft Word and Excel
• Ability to multitask, self-manage, and work efficiently under stress
• Bilingual in Spanish and English highly preferred

Responsibilities:

• Track package deliveries, process and document issues, research problems, and update the tracking system for customers, the Customer Service team, and other facilities.
• Assist drivers during the checkout process, verify package statuses, report missing or undelivered packages, and prepare packages for delivery.
• Communicate with customers regarding their package status when needed.
• Research, analyze, and report on daily compliance issues and prepare business reports as required.

Founded in 1986, OnTrac has become a leading provider of same-day and next-day delivery services in the U.S. for major e-commerce and retail businesses, including five of the largest U.S. retailers.

If you're excited to join our team and grow with OnTrac, we invite you to apply!

OnTrac is proud to be an Equal Opportunity Employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in fostering an inclusive workplace.