Warehouse & Customer Service Lead - Ops & Safety

Gal Manufacturing, a Vantage Elevation Company; Santa Fe Springs (CA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance/H

401K (Company Match/Non-Elective)

Paid Time Off

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Gal Manufacturing, a Vantage Elevation Company, is seeking a Warehouse/Customer Service Coordinator in Santa Fe Springs, CA. The role focuses on leading daily warehouse operations, ensuring inventory accuracy, and delivering outstanding customer service across walk-in, phone, and email channels.

The position operates Monday–Friday, 7:30am–4:30pm. Benefits include Medical/Dental/Vision/Life Insurance, 401K, PTO, tuition reimbursement, EAP, and more.

Qualifications

• Minimum high school or GED diploma; associate's degree in business, supply chain, logistics, or a related field would be a plus.
• At least 3 years of experience in a warehouse or customer service focused role.
• Previous experience working in the elevator industry is a strong asset.
• Ability to coordinate work, establish daily priorities, and provide clear direction to others.
• Strong commitment to customer service, safety, accuracy, and operational execution.
• Familiarity with MRP and ERP systems; experience with Infor VISUAL is a plus.
• Working knowledge of Microsoft Office applications.
• Strong communication, organizational, analytical, and problem-solving skills.
• Ability to work effectively across departments and resolve issues in a timely, professional manner.
• High level of ownership, initiative, reliability, and a continuous improvement mindset.
• Must have a valid driver's licence.

Responsibilities

• Promote and maintain a safety-first culture, reinforcing safe work practices and established procedures.
• Provide day-to-day leadership and direction to associate on priorities, workload, and workflow.
• Deliver and support outstanding customer service for walk-in, phone, and email customers.
• Coordinate daily warehouse operations, including receiving, picking, packing, shipping, staging, and material movement.
• Ensure product availability and maintain a high level of inventory accuracy.
• Support inventory control, MRP, purchasing, and replenishment activities to meet customer and operational needs.
• Verify pricing, order, and purchase order accuracy within the ERP system.
• Coordinate with other Vantage business units and internal partners to resolve order, delivery, inventory, quality, and data issues.
• Support physical inventories, cycle counts, and inventory reconciliation activities.
• Help identify and implement continuous improvement opportunities related to safety, customer service, inventory, workflow, and cost.
• Provide hands-on support with warehouse activities as business needs require, including forklift operation when appropriately trained and certified.
• Assist with onboarding, training, and development of team members and reinforce established processes and expectations.
• Escalate employee, customer, safety, quality, or operational concerns to the appropriate manager when additional support is needed.
• Serve as facilities manager. Typical activities may include routine fire extinguisher checks, forklift maintenance, landlord annual inspections and repairs.
• Support other RSC locations or company initiatives as needed, including occasional travel.

Skills

Communication

Organization

Analytical thinking

Problem solving

Microsoft Office

Education

High school diploma or GED

Associate's degree in business, supply chain, logistics, or related field

Tools

Infor VISUAL

MRP/ERP systems

Job description

Gal Manufacturing, a Vantage Elevation Company, is seeking a Warehouse/Customer Service Coordinator in Santa Fe Springs, CA. The role focuses on leading daily warehouse operations, ensuring inventory accuracy, and delivering outstanding customer service across walk-in, phone, and email channels.

The position operates Monday–Friday, 7:30am–4:30pm. Benefits include Medical/Dental/Vision/Life Insurance, 401K, PTO, tuition reimbursement, EAP, and more.