Warehouse & Customer Service Associate

Vantage Elevator Solutions; Santa Fe Springs (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Salary for California Based Applicants

Medical/Dental/Vision/Life Insurance/H

Job summary

Vantage Elevation, LLC is seeking a Warehouse & Customer Service Associate for the LA Regional Service Center in Santa Fe Springs, CA. This regular full-time role supports warehouse operations and customer interactions to ensure accurate orders and timely deliveries across multiple sites.

You will work with ERP (Infor Visual) and Microsoft Office, perform picking, packing and shipping tasks, and maintain a safe, organized warehouse while delivering dependable service to customers and internal

Qualifications

• Minimum high school or GED diploma required.
• At least 1 year of experience in a warehouse or customer service role.
• Experience in elevator industry is a strong asset.
• Proficient with Microsoft Office and able to learn internal software tools.

Responsibilities

• Maintain a safe warehouse environment through cleaning and safety protocols.
• Use ERP for inventory transactions, receipts, transfers, and reconciliations.
• Fill customer orders from pick lists and manage inventory levels.
• Provide outstanding customer service in person and by phone.
• Enter orders, manage documents, and ship orders for pickup.
• Identify and resolve issues related to product quality, pricing, and delivery.
• Coordinate with manufacturing sites to ensure smooth workflow.

Skills

Multitasking

Communication

Teamwork

Bilingual Spanish

Education

High School Diploma

Tools

Microsoft Office

Infor Visual ERP

Job description

• Medical/Dental/Vision/Life Insurance/HSA

LA Regional Service Center (RSC) Warehouse & Customer Service Associate

Western Regional Office (O) - Santa Fe Springs, CA

Description

Regular Position, Full Time

If you are a forward-thinker interested in a customer focused, warehouse environment, then keep reading! We are searching for one Warehouse & Customer Service Associate to join our Regional Service Center (RSC) team at Vantage Elevation.

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

Requirements

• Minimum high school or GED diploma
• At least 1 year of experience in a warehouse or customer service focused role
• Previous experience working in the elevator industry is a strong asset
• Experienced user of Microsoft Office Products and able to quickly learn additional internal software tools (i.e. ERP, point of sale systems)
• Ability to multi-task in a fast-paced environment and highly flexible
• Works as part of a purpose-driven team fostering excellent communication and a supportive working environment
• Ability to operate a forklift is preferred
• Ability to lift up to 50 pounds and capable of physical labor
• Bilingualism (Spanish) is preferred

Duties And Responsibilities

Warehouse Management

• Maintaining a safe environment at all times through regular cleaning, organizing, preventative and predictive maintenance and adherence to Vantage safety protocols.
• Utilizing ERP (Infor Visual) for inventory transactions, receipts, transfers, reconciliations, ensuring timely and reliable data in the system.
• Accurately filling customer orders from pick lists
• Receiving all inventory into the designated location
• Managing and maintaining appropriate inventory levels
• Accurately cycle counting inventory at the designated location
• Placing orders for inventory as needed
• Maintaining organized and clean warehouse operations

Customer Service

• Providing outstanding customer service to customers in-person and over the phone.
• Entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up.
• Learning part numbers and their functions.
• Establishing and maintaining consistent procedures for customers to receive their orders in a timely manner.
• Maintaining a list of money and checks given provided by customers.
• Scanning all paperwork generated for the day into our system.
• Identifying and resolving customer issues related to product quality, pricing, delivery, usages, and loss.
• Acting as a partner to Vantage manufacturing sites in order to ensure smooth flow of jobs, orders and stock inventory between sites and RSC.

Benefits Of Working With Us

• Salary for California Based Applicants: $24.00 - $26.00 per hour - actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance/HSA
• 401K
• Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• …and more!

Position Details

• Monday – Friday
• 7:00am – 3:30pm
• Santa Fe Springs, CA
• Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.