Warehouse Administrative Assistant

portofmorrow; Boardman (OR); On-site; USD 22,000 - 30,000; Full time

Job summary

portofmorrow is seeking a detail-oriented Customer Service Clerk to handle inquiries, process orders, and manage shipping paperwork. You will answer phones, greet visitors and truck drivers, schedule appointments, and perform a variety of clerical tasks to support warehouse operations.

The role requires 2–4 years of high-profile customer service experience, proficiency with Microsoft Office 365, and comfort using Warehouse Management Systems.

Qualifications

• 2–4 years high-profile customer service experience.
• Computer literate; internet savvy; familiarity with Warehouse Management Systems.
• Proficiency in Microsoft Office 365 and related tools.

Responsibilities

• Handle customer inquiries, orders, and complaints promptly and courteously.
• Answer phones, greet visitors and truck drivers, schedule appointments and perform clerical duties.
• Process and input all customer orders and prepare shipping paperwork.

Skills

Customer service

Phone manners

Multitasking

Independent/teamwork

Troubleshooting

Fast-paced environment

Education

High school diploma or equivalent

2-4 years office experience

Tools

Warehouse Management Systems

Microsoft Office 365

Job description

Job Summary

Carries out all customer service related activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include answering phones, greeting visitors/truck drivers, appointment scheduling and other clerical duties.

Specific Duties:

• Process and input all customer orders
• Prepare shipping/order picking paperwork for warehouse personnel.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests.
• Coordinate special, last minute shipping requests with the Transportation and Warehouse
• Add new items / edit current items..
• Track orders as required and notify customers of any activity concerning their order.
  
• Verify all OS&D before sending

Relationships:

Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, shipments, inventory counts, etc. in a courteous and efficient manner.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate procedure manual that details the processing requirements for each account.

Preferred Education/Experience/Additional Skills:

• 2 to 4 years high profile customer service.
• Computer Literate, Internet Savvy, Warehouse Management Systems
• Microsoft office 365
• Excellent phone manner and listening skills
• Flexibility, initiative and trouble shooting skills.
• Ability to take direction from multiple customers at once.
• Ability to work in a fast-paced environment.
• Ability to work independently or with a team.

Education:

• High school or equivalent
• 2-4 years office experience

Shift / Hours:

• Saturday- Tuesday
• 630AM-5PM